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Arabic Technical Support EngineerExpert Executive Recruiters (EER Global) • Alappuzha, IN
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Arabic Technical Support Engineer

Arabic Technical Support Engineer

Expert Executive Recruiters (EER Global) • Alappuzha, IN
27 days ago
Job description

Over 2,200 of the world’s leading organizations trust our client to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.

Join our global team, securing application connectivity, anywhere.


We are hiring a Technical Support Engineer for a leading support position based in India.


Reporting to: Support Manager

Location: Remote

Direct Employment


Responsibilities:

  • Supporting our global customers via email, phone, and webcasts, guiding customers, partners and Sales Engineers in product installation, operations, and troubleshooting.
  • Maintaining and updating the knowledge base, participating in the buildup of the support organization.
  • Introducing support methodologies, tools and more.
  • Working in tight integration with the global support teams as well as with R&D, Delivery and Product management.



Position Requirements:

Requirements:

  • At least 2 years previous experience in similar position, in a software company
  • Experience in Linux/UNIX environments
  • Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.)
  • Experience in support of network security software products
  • Independent, resourceful, problem-solver, result oriented
  • Excellent written and verbal communication skills in both Arabic & English
  • Fast learner
  • Team player, pleasant and with a high level of integrity
  • Operating well under-pressure, multi-tasking.
  • Willingness to work at irregular hours, to support our customers world-wide; we are a 24x7 Support operation.


Advantages:

  • Proven experience supporting customers in the Middle East (ME) region
  • Experience in SRE/DevOps
  • Experience in Linux script languages (PERL, shell)
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Arabic Technical Support Engineer • Alappuzha, IN

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