SFDC Service cloud developers

Key Responsibilities

• 
  Develop and customize applications in Salesforce Service Cloud.
  
• 
  Configure Service Cloud features such as Cases, Knowledge, Omni-Channel, CTI, Email-to-Case, and Service Console.
  
• 
  Build custom components using Apex, Lightning Web Components (LWC), Aura Components, Visualforce, and SOQL/SOSL.
  
• 
  Integrate Salesforce with third-party systems using REST/SOAP APIs.
  
• 
  Create workflows, validation rules, flows, process automation, and approval processes.
  
• 
  Troubleshoot and resolve application defects and performance issues.
  
• 
  Collaborate with business analysts and stakeholders to gather requirements and provide technical solutions.
  
• 
  Perform deployments using Change Sets, DevOps tools, or CI/CD pipelines.
  
• 
  Maintain security standards including profiles, roles, permission sets, and sharing rules.
  
• 
  Prepare technical documentation and provide production support.

Responsibilities

Key Responsibilities

• 
  Develop and customize applications in Salesforce Service Cloud.
  
• 
  Configure Service Cloud features such as Cases, Knowledge, Omni-Channel, CTI, Email-to-Case, and Service Console.
  
• 
  Build custom components using Apex, Lightning Web Components (LWC), Aura Components, Visualforce, and SOQL/SOSL.
  
• 
  Integrate Salesforce with third-party systems using REST/SOAP APIs.
  
• 
  Create workflows, validation rules, flows, process automation, and approval processes.
  
• 
  Troubleshoot and resolve application defects and performance issues.
  
• 
  Collaborate with business analysts and stakeholders to gather requirements and provide technical solutions.
  
• 
  Perform deployments using Change Sets, DevOps tools, or CI/CD pipelines.
  
• 
  Maintain security standards including profiles, roles, permission sets, and sharing rules.
  
• 
  Prepare technical documentation and provide production support.

Qualifications

Any Degree