Customer Success Manager - Ad Tech

Run account management for the Fortune 500 largest employers of US.

This isn't account management as a synonym for status updates. It's the operator role behind every Fortune 500 hiring campaign running through Joveo — the relationship that decides whether enterprise clients renew, expand, or walk.

You'll own the relationship, defend the numbers, and shape the strategy. Every quarter, your portfolio decides whether the world's largest employers continue to bet on Joveo. The clients renewing, the campaigns expanding, the introductions to new business units — all of it runs through your craft.

Why this role exists Joveo powers millions of jobs every day for the world's largest employers. We've been on Inc.'s list of America's Fastest-Growing Private Companies three years running, backed by Nexus Venture Partners, and we operate at a scale where one strong account manager can be the difference between a Fortune 100 client renewing for multi-million-dollar ARR and walking after a single bad quarter.

Our clients don't want "an account contact." They want an operator who treats their hiring funnel like a P&L line — with the strategic depth, performance fluency, and operational discipline of someone who's actually built this craft. That's the seat we're hiring for.

You'll report into the Senior Account Lead and work hand-in-glove with Performance Marketing, Operations, Product, and Analytics. You'll own a defined portfolio of US and UK enterprise accounts, with a clear path to senior account leadership.

A week in this role Monday. Quarterly business review with a Fortune 100 retailer. Their hourly hiring numbers slipped 18% behind plan over the past three weeks. You walk in with the diagnosis already drafted — a saturated publisher mix, creative fatigue on the seasonal spots, and a campaign architecture that needs a rebuild for Q1. The CMO leaves with a plan, not a problem. Tuesday. A UK staffing client wants to expand into three new markets by month-end. You're not just managing the rollout — you're architecting it. By lunch, you've looped in delivery, performance, and product, signed off on the geo × title × budget split, and briefed your senior counterpart. Wednesday. A net-new RPO client is onboarding. You're in the room with Sales walking through campaign architecture, the KPI framework, and a 90-day pilot plan. Your job is to make the pitch land — and to make sure delivery can keep the promise. Thursday. Internal expansion review. You caught an upsell signal in a marquee account two weeks ago — the TA Director mentioned, in passing, a plant-hiring spike coming in Q2. You've built the case, looped in performance and product, and you're presenting the proactive pitch to your senior team today. Friday. Portfolio review with leadership. Cost-per-apply trends, retention signals, expansion pipeline, NPS pulse, and the renewal forecast for next quarter. You also write the weekly client narrative — not a status report, a story — and your client's leadership team forwards it internally without edits.

What you'll own The client relationship end-to-end. Trust, retention, growth, renewal — the whole arc. From the first onboarding call to the renewal signature, the relationship runs through you.

Portfolio performance. Cost-per-apply, cost-per-hire, application-to-hire conversion, time-to-fill, NRR, retention rate. These are the numbers your senior team holds you to — and the numbers your clients judge you on.

Quarterly business reviews and client readouts. You don't just present — you interpret, defend, and recommend. The client's leadership team should walk away smarter for having heard you.

The cross-functional flywheel. Performance Marketing on optimization. Delivery on execution. Product on what the platform should ship next. Analytics on how to measure it. You're the connective tissue between client and company.

Expansion and upsell. You spot the opportunities, build the case, and bring the right internal partners to close. Account growth is a feature of your role, not a side effect.

Escalation handling. When something breaks — and at our scale, something does — you're the operator who keeps the relationship intact while the team fixes the issue.

You'll thrive here if you • Have 1–5 years in B2B account management, customer success, or campaign delivery — recruitment tech, ad tech, programmatic, or SaaS strongly preferred • Have managed enterprise client portfolios and held QBRs with TA Directors, CMOs, or procurement leads • Are comfortable working US (5pm–2am IST) or UK (1pm–10pm IST) shift hours from our Bengaluru office, daily on-site • Speak fluent CPA, CPC, CTR, CVR, CPH, NRR — and don't flinch when a client wants to know why a number moved • Have a sharp written voice. Your emails sound like a thinking person wrote them, not a template. • Can pull a pivot, build a slide, and explain both at 9pm without losing your tone • Treat client work as a craft. You'd rather tell a client a hard truth than ride a comfortable narrative.

⚠️ You won't thrive here if you • Treat account management as ticket-taking or status reporting • Need three weeks of approvals and a written brief before raising a hard question • Are allergic to data, dashboards, or a hard conversation when a number slips • Read "US or UK shift, daily on-site" as "negotiable in a few months." It isn't.

The stack you'll work with Joveo's Mojo platform and the Nova AI Suite (Media Plan Generator, Nova Chatbot, Social Campaign Generator). Salesforce. HubSpot. Looker / Tableau. Excel and Google Sheets at depth. Slack, Notion, and Loom for client comms. Plus any tool you can make a sharp business case for.

What we offer • A seat at the front line of the most ambitious recruitment campaigns running anywhere in the world • Direct exposure to enterprise clients across CPG, healthcare, BFSI, retail, logistics, and tech — and the staffing/RPO ecosystems serving them • A team of operators — not bystanders — and leadership that ships • Among the most competitive compensation in the Indian B2B SaaS market, plus ESOPs and full benefits • Real growth — a clear path from AM to Senior AM to Strategic Account Lead inside 18–24 months for high performers • A culture that treats account management as a craft, not a layover role on the way to something else

We want how you actually think about a portfolio, a renewal, and a 9pm Slack from a client.

Joveo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for every employee. Learn more at www.joveo.com.

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