Job Overview
We are looking for a skilled and experienced Freelance Architect – CBE to lead the design and delivery of scalable customer engagement and conversational AI solutions. The ideal candidate will have deep expertise in enterprise architecture, Contact Center AI ecosystems, analytics platforms, and customer experience transformation initiatives.
This role is ideal for professionals currently working in a 100% REMOTE setup and looking to take up a long-term freelance or part-time engagement alongside their primary role with competitive compensation and meaningful additional income.
Company Background
We are a product engineering firm partnering with top-tier global organizations across consulting, fintech, retail, and consumer tech. Our 750+ strong engineering team delivers high-impact solutions across Product and Data Engineering, with deep expertise in Agentic AI, GenAI, RPA, and Full-stack development.
Key Responsibilities:
Design scalable and enterprise-grade architecture solutions for customer business experience platforms.
Lead architecture and solution design initiatives involving Contact Center AI and conversational AI technologies.
Work with platforms such as Google CCAI, Avaya, and Verint to modernize and optimize customer interaction ecosystems.
Design and implement intelligent conversational workflows using Google Conversational AI technologies.
Build scalable reporting and analytics solutions leveraging BigQuery and Power BI.
Collaborate with engineering, product, analytics, and client stakeholders to translate business requirements into technical solutions.
Drive architecture governance, solution standardization, and performance optimization.
Ensure solution quality, scalability, reliability, and operational excellence.
Provide technical leadership, mentoring, and guidance to development and implementation teams.
Participate in client-facing discussions, technical workshops, architecture reviews, and strategic planning sessions.
Must-Have Skills:
Engagement Details
Freelance CBE Architect • Hyderabad, IN
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