Designation: Lead Analyst/Team Manager
Roles and Responsibilities
• Describe the Challenges, Key Result Areas, Decisions he can make, Team Size, Future growth in our organization. Give the Project/Account Description, wherever possible, else describe the activities scheduled in the Project/Account.
• Mandatorily specify the domain/technology areas the candidate will work on.)
• Nexthink, Systrack
• 3-8 Years – Desktop/Server support, System Administration
• 2 + years of experience in Nexthink
Technical Skill Set
• Proactively analyse the Nexthink environment for the issues/impediments
• Create a Case Study for the client presentation and Implementation later
• Ability to maintain the action tracker of the issues and provide an update to the internal management and with the customer
• Ability to create a category, investigation and perform Remote Actions using Nexthink
• Ability to review HLD, LLD, SOW, SOP, Process documents, KB articles, RACI Metric and KT Checklist
• Create SOPs and KB articles
• Coordinate with Network team, AD team, SCCM team, Datacenter Team and Wintel teams for addressing Project dependencies
• Create scripts in powershell for Nexthink Act modules (Optional).
• Review Nexthink Engineering/Deployment project plan and progress
• Strong Knowledge of Nexthink Finder, Portal and the mode of Nexthink deployment (Hybrid – On Premise or Cloud -SaaS)
• Strong knowledge in Win 7 / Win 8 / windows 10 Operating System
• Good Knowledge of Desktop Support operations on L1 and L3 levels and incident management, Problem Management & Change Management
• Basic Knowledge of Intune and SCCM deployment
• Ability to read logs
• Good Customer orientation and coordination skills
• Good knowledge in deployment tools viz. SCCM, MDT, Altiris etc.
• Basic knowledge of Active Directory and Windows Servers
• Basic understanding of networking concepts
• Good Working knowledge in PowerShell scripting
• Strong communication & presentation skills
Soft Skills
Good Communication, Collaboration & Teamwork:,Analytical & problem solving, adaptability; stakeholder management, Mentoring & Coaching to Junior Members
Certifications/Trainings
1. Windows 7 and / or Windows 8 / windows 10 /Windows 11 Certified
2. Nexthink IT Support Module Certification – Mandatory
3. Nexthink IT Admin Module Certification – Mandatory
Infinity certifications
Certified Nexthink Administrator-Mandatory
Certified Nexthink Associate
Certified Associate in IT Support
Certified Nexthink Practitioner in DEX Automation-Mandatory
Certified Nexthink professional in Application Experience Management
Professional in Content Management
Professional in DEX Management-Mandatory
Certified NQL practitioner
AI/ML Trainings
• Scenario simulation with AI to prioritize initiatives
• AI‑assisted slide/story generation for execs
• M365 Copilot and prompt engineering
NexThink • bhavnagar, India
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