Senior Platform Engineer (Product Engineering)

ABOUT OOLIO:

Oolio is a leading B2B SaaS platform transforming how hospitality venues operate and grow. Trusted by more than 22,000 venues, we power mission-critical POS, payments, online ordering, kiosks, loyalty, kitchen management, and real-time insights — all within one connected ecosystem.

We are building the operating system for modern hospitality — simplifying complex operations, accelerating service, and unlocking smarter, data-driven decisions. Built by hospitality professionals with decades of industry experience, we understand the realities of every shift, every service rush, and every guest interaction. From cafés and quick-service restaurants to pubs, multi-site groups, and stadiums, Oolio enables venues to operate seamlessly at scale. With next-business-day settlements, powerful third-party integrations, and 24/7 real human support, we go beyond software — we become long-term partners in growth.

As a rapidly scaling product-led organisation, we’re shaping the future of hospitality technology.

We build the technology backbone that powers modern hospitality businesses to perform, compete, and thrive at scale.

JOB DESCRIPTION:

At Oolio, Senior Platform Engineers are builders of the internal foundation that powers our engineering velocity. You will take ownership of designing and evolving a secure, scalable, and developer-friendly cloud platform that enables product teams to build, test, deploy, and operate mission-critical B2B SaaS systems with confidence.

This is not a traditional DevOps role. We are looking for engineers who understand how applications are built, architected, and scaled — and who can translate that knowledge into a world-class internal platform. You will collaborate closely with Product Engineering, Security, and Architecture teams to create reliable infrastructure, improve developer experience, and drive operational excellence across Oolio.

RESPONSIBILITIES:

• Own and evolve Oolio’s cloud infrastructure and Kubernetes ecosystem across development, staging, and production environments.
• Design, build, and operate production-grade Kubernetes clusters with strong emphasis on scalability, security, workload isolation, and cost optimization.
• Improve developer tooling and internal platform capabilities including build systems, CI/CD pipelines, artifact management, and release automation.
• Enhance local development environments by enabling reproducible builds, containerized development workflows, and environment parity between local and production systems.
• Architect and implement Infrastructure-as-Code using Terraform (or similar), ensuring repeatable, auditable, and secure infrastructure provisioning.
• Drive observability best practices including monitoring, metrics, distributed tracing, logging, alerting, and SLO-driven reliability engineering.
• Define and implement platform-level standards for security including IAM, RBAC, secrets management, network policies, and compliance guardrails.
• Partner closely with backend engineering teams to optimize application performance, scaling strategies, and resource efficiency.
• Lead initiatives to improve platform reliability, availability, disaster recovery readiness, and incident management processes.
• Build internal tools and automation to simplify infrastructure provisioning and reduce friction for engineering teams.
• Troubleshoot complex production infrastructure and platform issues, conduct root cause analysis, and implement long-term systemic improvements.
• Participate in architecture reviews and guide engineering teams on cloud-native design patterns and distributed systems best practices.
• Mentor engineers and promote a strong culture of ownership, automation, and operational excellence.

REQUIREMENTS:

Role: Senior Platform Engineer - final role will depend on candidate experience, credentials and interview outcomes

Experience: 9 - 15 Years overall experience

(minimum 6–7 years in Platform Engineering / Cloud / SRE roles (+ Plus) minimum 3–4 years strong backend development experience)

Education: Preferred – B.Tech/B.E/M.Tech/M.E/MCA/M.S

Technology Stack: Kubernetes (EKS/AKS), AWS and/or Azure, Terraform, Helm, Docker, CI/CD (GitHub Actions/Jenkins), Prometheus, Grafana, ELK/Splunk, Go/Python/Java, Bash, Distributed Systems, Networking (DNS, TCP/IP, HTTP/HTTPS), Infrastructure Security, Observability, Cloud Architecture, Scalability Engineering

Other Requirements:

• Strong background as a backend engineer before transitioning into platform engineering.
• Deep understanding of how distributed applications are designed, built, deployed, and scaled in production environments.
• Hands-on experience operating Kubernetes clusters at scale with strong knowledge of resource management, autoscaling, networking, and workload security.
• Proven experience building and maintaining Infrastructure-as-Code frameworks in production SaaS environments.
• Strong understanding of CI/CD architecture, build optimization, deployment strategies (blue/green, canary), and release governance.
• Solid knowledge of observability systems including metrics, logs, tracing, and SLO/SLA-driven reliability practices.
• Experience implementing secure cloud architecture patterns including IAM design, secrets management, and policy enforcement.
• Strong troubleshooting skills across application, infrastructure, networking, and performance layers.
• Experience working in high-scale, multi-tenant SaaS or transaction-heavy systems is a plus.
• Ability to influence engineering standards and drive platform adoption across teams.
• Automation-first mindset with strong ownership and long-term thinking.