Quality Assurance Executive (QA)

Process Audit / Quality Assurance Executive (Domestic BPO Operations)

Location: Hitech City, Hyderabad (Near Metro Station)
Job Type: Full-Time
Experience Required: 5–7 Years

Job Summary
We are looking for an experienced and detail-oriented Process Audit / Quality Assurance Executive for Domestic BPO operations. The candidate will be responsible for conducting call audits, process audits, quality monitoring, compliance checks, and process improvement activities.

Key Responsibilities

• Conduct call audits and process audits for operations teams

• Monitor adherence to SOPs, compliance standards, and quality guidelines

• Identify process gaps and recommend corrective actions

• Prepare QA reports, audit reports, and documentation

• Coordinate with operations teams to improve process efficiency and quality

• Maintain audit records and track performance metrics

• Ensure consistent quality standards across operations

Requirements

• 5–7 years of experience in BPO Quality, Process Audit, or QA Operations

• Experience in call auditing, quality monitoring, and compliance checks

• Strong analytical and problem-solving skills

• Good communication and team coordination skills

• Proficiency in Excel and reporting tools

• Hindi speaking is mandatory

Preferred

• Experience in Domestic BPO process is mandatory

• Experience in telecalling, healthcare, pharma, or customer support QA

• Immediate joiners preferred

Salary: Competitive Salary + Performance Benefits