POSITION DESCRIPTION:
The Genesys Cloud Administrator is responsible for the maintenance, monitoring, and optimization of the Genesys Cloud CX platform to ensure a reliable, high-quality experience for our contact center operations. This role supports multiple business teams by implementing routing logic, managing user profiles, monitoring system performance, and troubleshooting issues to maximize efficiency and customer satisfaction by utilizing the Genesys Cloud IVR platform. The ideal candidate is detail-oriented, understands contact center and IVR technologies, and can translate operational requirements into effective technical solutions.
EDUCATION and/or EXPERIENCE
CERTIFICATES, LICENSES, REGISTRATIONS
QUALIFICATIONS
IT Administrator II- Genesys Cloud CX • Belgaum, IN
Manage and monitor Juniper switch pairs deployed in L2 mode across client sites.Onboard Juniper switches into Juniper Mist and ensure seamless integration.Maintain connectivity between Azure Local ... Show more
Manage and monitor Juniper switch pairs deployed in L2 mode across client sites.Onboard Juniper switches into Juniper Mist and ensure seamless integration.Maintain connectivity between Azure Local ... Show more
Verint (IVR, Recorder, Transcription).Windows Server (2012/2016/2019).VMware (vSphere / ESXi / vCenter).Active Directory, GPO, WSUS, PowerShell.AppDynamics / Kibana / Moogsoft / DataDog.Cisco UCS, ... Show more
RONIN International is an independent B2B market research company specialising in business, healthcare and tech studies.We are part of the Rippleffect Group (formerly Fat Media Group) and are Compa... Show more
Insight Global is looking for a Cloud Database Platform Automation Engineer for a global consulting firm.This person will be a Hands-on individual contributor responsible for building and standardi... Show more
NelsonHall has ongoing vacancies for industry research analysts in IT services.These are remote working roles offering a high degree of flexibility to suit qualified candidates globally.These posit... Show more
World Wide Technology (WWT), a 36-year-old global technology solutions provider specializing in systems integration, Infra-Cloud security, application development, AI Services, and supply chain sol... Show more
Network & System Administrator (L2 / L3).Sarbajira Software Pvt Ltd is a growing IT consulting organization delivering infrastructure, cloud, and technical support services to global customers.We a... Show more
We are seeking a highly skilled and experienced.In this role, you will be responsible for managing and maintaining our clients' IBM systems, ensuring optimal performance, security, and reliability.... Show more
MS 365 Administrator with Power Platform.Immediate joiner only/Currently serving notice with less than 30 days.Shift Timings: 6 pm – 3 am IST.MS 365 Administrator with strong Power Platform experie... Show more
Design, develop, and maintain job schedules using Broadcom AutoSys.Create and manage JIL (Job Information Language) scripts for job definitions.Monitor and troubleshoot job failures, delays, and pe... Show more
MS 365 Administrator with Power BI.Immediate joiner only/Currently serving notice with less than 30 days.Shift Timings: 6 pm – 3 am IST.MS 365 Administrator with strong Power BI experience to assis... Show more
Shift timing - (Rotational Shift ).Managed Service Provider (MSP) environments.The ideal candidates will have 3–7 years of hands-on experience supporting MSP clients across various domains includin... Show more
This role owns the end‑to‑end design, lifecycle management, and operational reliability of enterprise telecom and contact center platforms, including Cisco Webex Calling, CUCM, Cisco Contact Center... Show more
Contract to Hire role (Immediate joiners only).Our innovative company is looking to fill the role of Oracle EBS DB Administrator.Day-to-day activities include designing and documenting system speci... Show more
Notice Period: Immediate to 15 Days (Max).Shortlisted candidates will have F2F interview on 18th of April at Mepz Movate office Chennai between 9am to 2pm.Mandatory - Minimum 10+ years & good knowl... Show more
We are hiring for Zendesk Administrator role, immediate joiner will be preferred.Important Note: You should visit office if required though the mode is Remote.Please find below mentioned Job descri... Show more
HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide.We are committed to innovation, transparency, and excel... Show more
We are seeking a highly skilled and experienced.In this role, you will be responsible for managing and maintaining our clients' IBM systems, ensuring optimal performance, security, and reliability.... Show more
Netezza Database Administrator.Working as a DBA having strong skills in database design, maintenance, configuration and administration, and should have supported large development teams.The candida... Show more
