Talent.com
Barracuda Networks
Contact Center RepresentativeBarracuda Networks • Bengaluru / Bangalore, India
Contact Center Representative

Contact Center Representative

Barracuda Networks • Bengaluru / Bangalore, India
5 days ago
Job description

Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an employer that complies with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disabilityEnvision yourself at BarracudaDo you like talking with customers Is front-line customer service a passion of yours Barracuda Networks is looking for experienced Contact Center Representatives to join our team. This role is a customer-facing position requiring superb customer focus and soft skills. In this position, you will be answering our 24x7 main technical support line for customers and resellers who are needing technical support. What you'll be working on
  • The contact center team is responsible for answering all inbound calls for Barracuda's award-winning technical support team
  • You will quickly gather pertinent information from the customer to create their support case
  • Having the ability to understand the customer's technical issue, prioritizing support, and transferring the customer to the correct product support team queue is critical
  • You should be able to quickly adapt to changing situations and show empathy for our customers who are seeking technical support
  • Day to day taskings can include handling inbound customer calls, outbound customer verification calls, live chat, and email case creation
  • As a Contact Center team member, you may be tasked with handling premium support and professional service calls. These are our white glove customers that require your absolute best
What you bring to the role
  • Associates Degree preferred or High School Diploma or GED
  • Prior customer service experience with exceptional customer service skills with demonstrated abilities in customer support and satisfaction
  • Microsoft Office experience
  • Exceptional communication, written and verbal, including telephone etiquette
  • Persistence and attention to detail with strong organizational skills with an ability to multi-task and prioritize assigned tasks in a fast-paced environment
  • Effective communication skills including comprehension, written and verbal skills
  • Ability to work independently with minimal management supervision, as well as part of a team. Reliable and dedicated work ethic with a demonstrated Positive attitude and willingness to learn with a 'can-do' spirit
  • Possesses professional and courteous demeanor
  • Ability to quickly adapt to changing circumstances, direction, and strategy
What you'll get from usA team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility - there are opportunities for cross training and the ability to attain your next career step within Barracuda.
Skills Required
Microsoft Office, Technical Support
Create a job alert for this search

Contact Center Representative • Bengaluru / Bangalore, India

Similar jobs

Leadership Development Partner, Contact Center

Selections HR Services Private LimitedBengaluru, Republic Of India, IN

We are hiring – Associate Vice President (Training).L&D / HR / OD-only backgrounds will not be considered.This is a high-impact leadership role focused on.Own end-to-end training lifecycle across.B... Show more

 • Promoted

Data Center Engineer

USTbangalore, karnataka, in

The Squad Lead role provides operational oversight and manages the pre-migration activities against the T minus timeline for each migration event.The role is responsible for direct management of th... Show more

 • Promoted

Customer Service Representative

TPbangalore, karnataka, in

Handle customer queries via Voice / Chat / Email.Assist customers with orders, payments, returns & refunds.Provide quick and accurate resolutions.Deliver a seamless and delightful customer experien... Show more

 • Promoted

Engineer

Movatebangalore, karnataka, in

Job Opportunity for TAC Role with Movate in Chennai and Bangalore.Interested candidates inbox your CV to.Chennai or Bangalore (Work from Office).Minimum 3+ years of experience in TAC Environment.Ke... Show more

 • Promoted

Contact Center Specialist

Tata Consultancy ServicesBengaluru, Republic Of India, IN

Greetings from TCS!! TCS is hiring for Contact Center role Exp: 8 to 12 years Location: Pan India Mandatory Skill: Google CCAI, Webex Contact Center, AWS Connect Job Description: - 8–15 years of ex... Show more

 • Promoted

Zendesk administrator

TPbangalore district, karnataka, in

We are hiring for Zendesk Administrator role, immediate joiner will be preferred.Important Note: You should visit office if required though the mode is Remote.Please find below mentioned Job descri... Show more

 • Promoted

Lead AWS Contact Center Transformation Consultant

Mount Talent Consulting Pvt Ltd.Bengaluru, Republic Of India, IN

Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai.AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center.AWS Lambda and Lex bots, Pinpoint, Tr... Show more

 • Promoted

Teamcenter support

Mavenberg Innovationsbangalore, karnataka, in

L1/L2 support and basic understanding of Production servers, TC Architecture and modules.Hands-on experience in Teamcenter Support, TC Modules like Change Management, Workflows, Organization, Acces... Show more

 • Promoted

Contact Center Team Lead

PaisabazaarBengaluru, Republic Of India, IN

Urgently Hiring for Relationship Manager Role.Must have experience in Home Loan or Mortgage Industry.Should have excellent communication in english.Bike & Driving License Mandatory.Interested candi... Show more

 • Promoted

Associate - Call Center

Aarna Hr SolutionsBengaluru, Republic Of India, IN

About the Company: ShortLoop builds AI Agents for US automotive dealerships.Our AI handles inbound calls, missed calls, service bookings, and outbound campaigns across Sales, Service, and Reception... Show more

 • Promoted

Contact Center Platform Administrator (Genesys Cloud CX)

Holiday Inn Club VacationsBengaluru, Republic Of India, IN

The Genesys Cloud Administrator is responsible for the maintenance, monitoring, and optimization of the Genesys Cloud CX platform to ensure a reliable, high-quality experience for our contact cente... Show more

 • Promoted

Center Director Bengaluru

Openhousebangalore, karnataka, in

At Openhouse, we are building a network of premium play based learning centres across Bangalore.Our learning centres offer preschool, childcare and co-curricular activities for ages 1-10 years.We b... Show more

 • Promoted

IVR & Contact Center Support Engineer

Holiday Inn Club VacationsBengaluru, Republic Of India, IN

The Genesys Cloud Administrator is responsible for the maintenance, monitoring, and optimization of the Genesys Cloud CX platform to ensure a reliable, high-quality experience for our contact cente... Show more

 • Promoted

Customer Service Representative (US Process)

Silvermine Groupbangalore, karnataka, in

Job Title: Customer Service Representative – (International Voice Process).Shift: Rotational Shifts (Night Shifts).Job Summary: We are looking for dynamic and customer-focused Customer Service Repr... Show more

 • Promoted

Data Center Architect

Tata Consultancy Servicesbangalore, karnataka, in

TCS has been a great pioneer in feeding the fire of Techies like you.We are a global leader in the technology arena and there’s nothing that can stop us from growing together.Your role is of key im... Show more

 • Promoted

Contact Center Solutions Developer (NICE CXone)

Tata Consultancy ServicesBengaluru, Republic Of India, IN

TCS has been a great pioneer in feeding the fire of young techies like you.We are a global leader in the technology arena and there’s nothing that can stop us from growing together.Location: Chenna... Show more

 • Promoted

Contact Center Technology Specialist

Persistent SystemsBengaluru, Republic Of India, IN

We are looking for an Amazon Connect Developer to design, develop, and implement cloud-based contact center solutions using Amazon Connect and AWS services.You will work on building scalable, secur... Show more

 • Promoted

Center Care Associate

Amahabangalore, karnataka, in

Welcome to Amaha, where we’re redefining mental health care! Founded in 2016 by the visionary Dr.Amit Malik and social entrepreneur Neha Kirpal, Amaha (formerly InnerHour) is on a mission to create... Show more

 • Promoted

Network Operations Center Engineer

Route Mobile Limitedbangalore, karnataka, in

Operations – Network Operation Centre , NOC Engineer.We are looking to hire a NOC Engineer as a member of NOC Team which is 24/7 part of Operations Organization focused on monitoring TS internal an... Show more

 • Promoted

Data Center Engineer

Infogainbangalore, karnataka, in

As a Data Centre Provisioning Engineer, you will be responsible for supporting the deployment, activation, and operational excellence of hyperscale data centre network infrastructure.You will colla... Show more