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FlexyPe
Customer Support Engineer (Internship)FlexyPe • Allahābād, IN
Customer Support Engineer (Internship)

Customer Support Engineer (Internship)

FlexyPe • Allahābād, IN
8 days ago
Job description
About FlexyPe FlexyPe is the full-stack infrastructure for eCommerce - powering identity, cart, checkout, and post-purchase experiences for 500+ D2C brands. We process 300 Crores+ GMV, have a 100M+ shopper identity network, and we're profitable and bootstrapped with a 15-person team. We're now entering our next growth phase and need engineers who can sit at the intersection of technology and customer experience - people who can debug a Shopify integration at 11 AM and walk a merchant through their analytics dashboard at 2 PM. If you studied engineering but don't want to sit in a cubicle writing code nobody sees - if you want to actually talk to real businesses, solve real problems, and understand how products work from the inside - this is your role. What You'll Actually Do - Be the first responder when merchants hit issues - checkout not loading, coupons not applying, payment method missing, pixel not firing, orders not syncing. You diagnose it, not just document it. - Learn FlexyPe's entire product suite (Checkout, FlexyPass, FlexyCart) inside out. Within 30 days, you should know the product better than most merchants know their own store. - Onboard new merchants - set up their checkout configuration, test every coupon, verify every payment method, check every button on every device, and take them live. You own the checklist. Zero errors at go-live is your standard. - Sit in WhatsApp merchant groups and be the person who responds fast, resolves faster, and makes the merchant feel like they have a dedicated tech team behind them. - Collaborate directly with the engineering team - translate merchant complaints into actionable bug reports with steps to reproduce, screenshots, console logs, and device info. Bad bug reports waste engineering time. Good ones save days. - Spot patterns. If 5 merchants report the same issue in a week, you flag it before anyone asks. If a feature is confusing every new merchant during onboarding, you write it up and suggest a fix. Who Should Apply - You have a B.E./B.Tech degree (any branch) or are in your final year. You understand how websites work - HTML, CSS, browser dev tools, APIs, basic debugging. You don't need to be a coder, but you need to think like one. - You've used Shopify, WooCommerce, or any eCommerce platform - even if it was just setting up a test store out of curiosity. Bonus if you've worked with payment gateways (Razorpay, Cashfree, Stripe) or understand what a webhook is. - You communicate clearly in English - written and verbal. When you explain something to a merchant, they understand it the first time. No jargon dumps, no "please try again later." - You're genuinely interested in eCommerce, D2C, and startups - not just looking for any internship to fill your resume. We'll know the difference in the interview. - You're fast. Merchant issues don't wait for business hours. What You Get - 10,000 Stipend Monthly - Full-time conversion (performance based) at 5-8 LPA after 6 months - Hands-on exposure to checkout, payments, identity networks, and D2C economics - Direct access to founders - 15-person team, no layers, your work touches revenue from week 2 - Be at the comfort of your own home, it is a remote role. What You Won't Get - A slow ramp-up - Week 1 is training, Week 2 you're on real merchants - Weekends off - Monday to Saturday, Sundays are yours - The "just an intern" tag - you do the same work as full-time from day one Apply only if you can commit 6 months, 6-8 hours daily, Monday to Saturday. No exceptions - we're building a team, not filling a seat.
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Customer Support Engineer (Internship) • Allahābād, IN

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