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SHAKTI HORMANN PRIVATE LIMITED
Service EngineerSHAKTI HORMANN PRIVATE LIMITED • Bengaluru, India
Service Engineer

Service Engineer

SHAKTI HORMANN PRIVATE LIMITED • Bengaluru, India
8 days ago
Job description
About the Company

Shakti Hormann is seeking a dynamic and experienced Sr. Engineer / Engineer to join our After Sales Service team. The ideal candidate will bring strong technical expertise, customer management skills, and a result-oriented approach to drive service excellence and AMC (Annual Maintenance Contract) business growth.

About the Role

The ideal candidate will bring strong technical expertise, customer management skills, and a result-oriented approach to drive service excellence and AMC (Annual Maintenance Contract) business growth.

Responsibilities

- Execute service calls and ensure timely updates to Head Office and customers - Resolve customer complaints with RCA closure - Conduct Knowledge Sharing Programs (installation, troubleshooting, spares selection training) for service partners and contractors - Drive regional after-sales business in line with KRAs - Ensure closure of warranty and non-warranty tickets within OTD timelines - Conduct product performance audits and campaigns - Convert spares/AMC leads into confirmed orders - Achieve targeted after-sales business aligned with organizational goals - Minimize QAR and reduce cost of poor quality (FOC supply) - Organize product awareness seminars - Evaluate and audit service partners and authorized installation contractors

Qualifications

- Diploma / Degree in Mechanical, Electrical & Electronics, or Civil Engineering - 4–7 years of hands-on experience in Service and AMC management

Required Skills

- Strong communication and interpersonal skills - Spares and AMC management expertise - Site handling and project execution skills - RCA (Root Cause Analysis) & FMEA (Failure Modes and Effects Analysis) proficiency - Customer relationship management - Techno-commercial knowledge and negotiation skills - Result-oriented approach with focus on KRAs
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Service Engineer • Bengaluru, India

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