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Reliance Brands Limited
Retail Operations Manager West & SouthReliance Brands Limited • Delhi, India
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Retail Operations Manager West & South

Retail Operations Manager West & South

Reliance Brands Limited • Delhi, India
5 days ago
Job description
Key Responsibilities 1. Business & Sales Performance Drive

sales, conversion, and ATV

across stores Monitor store-wise performance and implement corrective actions Ensure achievement of

monthly, quarterly, and annual targets 2. Store Operations Excellence Ensure adherence to

SOPs, VM guidelines, and audit standards Maintain high standards of

store hygiene, inventory accuracy, and shrinkage control Conduct regular store audits and reviews 3. Team Management & Capability Building Lead and manage

Store Managers and frontline teams Drive

hiring, onboarding, and training

across stores Build a strong leadership pipeline through coaching and development 4. Customer Experience Ensure consistent delivery of

brand-aligned customer experience Monitor customer feedback/NPS and drive improvements Implement initiatives to improve

conversion and repeat business 5. Workforce & Cost Optimization Optimize

store staffing and productivity metrics Drive cost efficiency (manpower, store expenses) Implement

shared resource models where feasible 6. New Store Openings (NSO) Ensure timely and effective execution of

new store launches Oversee hiring, training, and readiness of store teams pre-opening 7. Stakeholder Management Collaborate with

HR, Supply Chain, Marketing, VM, and Finance Ensure seamless execution of campaigns, promotions, and inventory flow 8. Reporting & Analytics Track and analyze

KPIs (sales, productivity, attrition, shrinkage, etc.) Share insights and action plans with leadership Key Metrics (KPIs) Sales growth & target achievement Conversion rate / ATV Store productivity (sales per employee) Attrition & employee engagement Audit scores & shrinkage control Customer satisfaction / NPS

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Retail Operations Manager West & South • Delhi, India

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