Associate III Tech Ops Engineering-SUPPORT SERVICES-Applications-RTB

Job Description JD: Technology Operation - WHOLESALE Banking - M3 The Team:You will be joining a highly seasoned team of Wholesale Banking Application Support under Run-The-Bank initiative to deliver Engineering and Technology Application Support Excellence for Kotak Banking Wholesale Banking and Trade Basic Qualifications:Individual should have Bachelor of Engineering/Technology OR Masters in Computers OR Bachelor of Computer Science with 3+ years or experience and having 5+ years of experience in Production Support or a similar role within a banking or financial services institution, Managing a diverse end to end Application support. - Previous experience leading a team of Technical (L2) application support professionals - Experience debugging complex problems and view problems as an opportunity to improve - Provide attention to detail to design, problems, kpi's, demonstrate ability to stay focused during critical production events and champion resolutions. - Major incident management experience (Crisis and P1 management) - Previous experience in liaising with vendors, development, infra teams for the root cause analysis and Post incident reviews. - Good technical knowledge of PFMS /Govt Banking and/or any of the Corporate/ Wholesale banking Application and Trade Finance will be good to have - Candidate must be self-sufficient, driven, energetic with passion for technology, provide excellent customer support service, and have patience to work with users with different levels of technical knowledge - Able to operate under pressure and in time sensitive support environments. - Have a software-centric mind-set and capable of understanding the full software stack - and beyond. - Embrace automation over manual effort Responsibilities: - Managing Montron Applications like PFMS, Nach, Xcrow, Trade Finance Application -Ti Plus etc or Corporate Application like Cash Management System (CMS) - Ensuring application support coverage 24 x 7, release management activities. - Ensuring that SLA's are met. - Incident Management - Resolving logged IT incidents in order to restore service as quickly as possible using technical knowledge. Escalation of tickets to other technical teams as required - Problem management - Identify incident trends creating problem tickets to ensure root cause is identified. - Management of major incident. Reviewing and approving major incident notifications to business partners. - Dealing with escalations in a timely manner to ensure issue is resolved. - Approving, Reviewing technical knowledge base documents to be used within the team - Work with internal stakeholders to identify and implement process improvements and automation opportunities. - Working with external vendors to resolve service related incidents and reviewing published root cause analysis reports. - Collaborate with other departments within the bank to ensure the smooth functioning of Channel operations - Work closely with other IT teams, CTB teams, BSG Teams to implement system upgrades, patches and enhancements to systems - Maintain accurate and up-to-date documentation of system processes and procedures - Identify opportunities for process improvement and automation within Channel operations - Experience in execution of DR for the entire suites of applications. - Server maintenance, monitoring, health checks, restarts, and BAU operational work - Change and release management co-ordination - Ensure compliance with regulatory requirements and internal policies and procedures - Provide engineering solutions for operations problems, develop smart detection capable of predicting system stress & auto correct through metrics analysis and remediation strategies. Experience and proficiency with a variety of System tools including: Core Expertise: - Knowledge of SQL Query languagevery important and a Must have - Knowledge of troubleshooting & supporting applications running on Linux Windows server OS, required. - Good Knowledge of infrastructure concepts related to distributed applications (Load balancers, Networking. Firewall, NAT, Virtual servers) - Minimum 1+ year of experience across UNIX, Database, Cloud. Demonstrate a good understanding in their technical area - Knowledge on web services SOAP/REST and Tomcat is a plus. - Knowledge in previous application in Front End Stack such as HTML, CSS, Javascript, Angular. Backend stack such as Python, Java, C#, Application Security, MFA, Devops, API's, Cloud servicesis optional but beneficial to have - Exposure to industry standard ITSM tools (ServiceNow and Remedy strongly preferred) - Experience with monitoring and observability such as with Appdynamics, Dynatrace, Splunk, Graphana or similar - Good understanding of ITIL methodology (ITIL certifications preferred) with proven operational experience in previous roles. - Flexible in working outside of core business hours at short notice. Soft Skills: - Communication is core to the success of this role - Evangelize adoption and use of tools, processes and technologies - Lead engagements to encourage collaboration within and across teams - Showcase roadmap and engagement model to relevant stakeholders through write up, teams groups and webinars - Create internal training programs for new staff and upskilling of existing team - Demonstrate humility, trust and transparency in the way we interact with individuals