Job descriptionLooking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us.
What's this role about?
Skills required to contribute:
What's this role about?
Managing Consultant - Travel, Leisure & Hospitality (TLH)
Key Responsibilities
Engagement Leadership & Delivery
- Lead end-to-end delivery of TLH consulting and transformation engagements, managing scope, timelines, budgets, risks, and client expectations - Serve as the day-to-day engagement lead, acting as the primary point of contact for client project sponsors and steering committees - Drive workstream planning, resource allocation, and team coordination across onshore, offshore, and partner teams - Ensure delivery quality through structured governance, milestone reviews, and proactive issue resolution - Own engagement financials including forecasting, utilization management, and margin tracking - Champion outcome-based delivery approaches, tying project milestones to measurable business KPIs such as RevPAR, ancillary revenue per guest, loyalty program ROI, and cost per available seat mile (CASM)
Domain Expertise & Solution Design
- Bring strong understanding of TLH industry value chains , from product/experience design and distribution through operations, guest engagement, and post-trip/post-stay lifecycle management - Contribute to solution design and architecture for TLH-specific business challenges, working alongside senior architects and domain leaders - Apply domain knowledge across key TLH functional areas such as: - Revenue Management & Pricing , dynamic pricing, demand forecasting, inventory optimization, fare/rate management, total revenue management - Distribution & Channel Strategy , GDS modernization, direct channel optimization, NDC/ONE Order (airlines), OTA/metasearch strategy, channel cost management - Guest/Passenger Experience , digital guest journey design, mobile-first engagement, contactless operations, personalization at scale - Loyalty & Customer Engagement , loyalty platform modernization, coalition/partner loyalty models, customer data platforms (CDP), lifetime value optimization - Operations & Asset Management , property management systems (PMS), crew/fleet management, F&B operations, housekeeping optimization, IoT-enabled facilities management - Reservations & Booking Platforms , PSS modernization (airlines), CRS/PMS transformation (hotels), booking engine optimization - Data & Analytics , guest 360 platforms, predictive analytics for demand/no-show/cancellation, sentiment analysis, operational intelligence - Enterprise Platform Implementations , cloud migration, ERP modernization (SAP, Oracle), CRM transformation (Salesforce) - Develop and refine domain-specific deliverables, frameworks, templates, and reusable accelerators that improve delivery efficiency and quality
Client Advisory & Stakeholder Management
- Build trusted relationships with client stakeholders at the director, senior director, and VP levels - Facilitate discovery workshops, requirements gathering sessions, current-state assessments, and future-state design sessions - Translate business requirements into actionable solution recommendations, clearly articulating trade-offs and expected outcomes - Provide advisory guidance on TLH industry trends and their implications, including: - Post-pandemic travel recovery patterns and shifting consumer expectations - Rise of experiential travel, bleisure, and wellness tourism - Sustainability and ESG imperatives (carbon offsetting, sustainable aviation fuel, waste reduction) - AI/ML adoption in revenue management, dynamic packaging, and hyper-personalization - Labor shortages and workforce transformation in hospitality - Evolving regulatory landscape (data privacy, accessibility, health/safety mandates) - Consolidation and M&A activity across airlines, hotel groups, and travel intermediaries - Present findings, recommendations, and progress updates to client leadership with clarity and executive presence
Business Development Support
- Support Partners and Senior Managers in identifying and pursuing new TLH opportunities within existing and target accounts - Contribute to proposal development, RFP/RFI responses, solution sizing, and effort estimation for TLH pursuits - Participate in orals presentations and client pitch meetings, representing domain credibility and delivery confidence - Identify account expansion opportunities during active engagements and communicate them to account leadership - Support pipeline development through participation in industry events (e.g., HITEC, Phocuswright, IATA events, ALIS), alliance partner activities, and client networking
Practice Development & Team Leadership
- Mentor and coach consultants and senior consultants on TLH domain knowledge, consulting skills, and professional development - Lead by example in fostering a culture of intellectual curiosity, collaboration, and client-centricity - Contribute to TLH practice development initiatives including: - Building domain training curricula and knowledge repositories - Developing thought leadership content (whitepapers, point-of-view documents, case studies) - Creating reusable assets, industry playbooks, and solution blueprints - Collaborate with adjacent industry practices (Retail, Transportation & Logistics, Media & Entertainment) to share knowledge and identify cross-industry opportunities - Support recruiting efforts by participating in interviews and candidate evaluations for TLH practice roles
Required Qualifications
Experience
- 8-16 years of professional experience, with a minimum of 5 years focused on the Travel, Leisure & Hospitality industry - 3+ years in a consulting engagement lead, managing consultant, or equivalent role within a consulting firm, systems integrator, or technology services company - Demonstrated track record of leading and delivering complex consulting or transformation engagements ($2M-$15M) in the TLH space - Hands-on experience across at least two of the following TLH functional areas: - Revenue Management & Pricing (airlines, hotels, cruise, gaming) - Distribution & Channel Strategy (GDS, NDC, direct channels, OTA management) - Guest/Passenger Experience & Digital Transformation - Loyalty & Customer Data Platforms - Reservations, PSS, or PMS Modernization - Operations & Asset Management (property, fleet, crew, F&B) - Data, Analytics & AI in TLH contexts - Enterprise Platforms (ERP, CRM, cloud migration)
Skills & Competencies
- Strong client-facing communication and stakeholder management skills with the ability to influence at the director-to-VP level - Proven engagement management capabilities including scope management, financial tracking, risk mitigation, and team leadership - Ability to translate complex business requirements and technology capabilities into clear, actionable recommendations - Solid understanding of TLH operating models, KPIs, and value drivers (e.g., RevPAR, ADR, occupancy, RASM, CASM, load factor, ancillary revenue, guest satisfaction scores, loyalty program penetration) - Strong analytical and problem-solving skills with a structured, hypothesis-driven approach - Experience managing cross-functional and geographically distributed delivery teams - Comfortable working in ambiguous environments and adapting to evolving client needs - Strong workshop facilitation and presentation skills
Education
- Bachelor's degree required; MBA or advanced degree preferred - Relevant industry or technology certifications are a plus (e.g., CHIA - Certified Hospitality Industry Analyst, PMP, SAFe, cloud certifications, IATA certifications)
Preferred Qualifications
- Prior operating experience within a TLH company (e.g., in a strategy, digital, revenue management, operations, or commercial role) is highly valued - Experience across TLH sub-segments: airlines, hotels & resorts, cruise lines, travel intermediaries/OTAs, theme parks & attractions, gaming & casinos, food service & restaurants - Familiarity with industry standards and frameworks (e.g., HTNG, OpenTravel, IATA NDC/ONE Order, HFTP/HITEC, STR benchmarking) - Experience with Agile and hybrid delivery methodologies in enterprise transformation contexts - Familiarity with data and analytics platforms (e.g., Snowflake, Databricks, Power BI, Tableau) in TLH use cases - Experience working on engagements across multiple geographies, particularly in regions with high travel & hospitality density (North America, Europe, Middle East, Asia-Pacific)
Location & Travel
- This role can be based in any major office location - Travel requirement: 40-60%, including client site visits and industry events - Flexibility for remote work when not traveling
Begin your application by clicking on the ‘Apply Online’ button below.
Be sure to have your resume handy!
If you’re having trouble applying, drop a line to careers@zensar.com.
Please share us the updated resume to chandrasekhar.bala@zensar.com
Regards
Chandra
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