PLM Cloud Specialist

Role Description

We are looking for a PLM Cloud Specialist with strong PLM & Cloud experience to join the Product Data Digitalization (PDD) Services team at ASSA ABLOY.

This role is responsible for the design, operation, and modernization of enterprise PLM/PDM/xCAD services running in cloud and hybrid environments, with a strong focus on infrastructure reliability, scalability, security, and operational excellence.

You will work closely with the Global PDD Competence Center, IT infrastructure teams, and external vendors to ensure that PLM/PDM/xCAD services supporting global R&D and manufacturing operate as production grade, cloud enabled services, as applicable.

The role reports to the Product Team Manager – Applications.

APPLICATION & SERVICE CONTEXT

ASSA ABLOY operates a highly decentralized, globally distributed engineering IT landscape supporting a portfolio of enterprise applications used for physical product design and lifecycle management.

Rather than monolithic services, we operate a diverse and evolving ecosystem that includes:

• Enterprise PLM/PDM/xCAD services
• Cloud hosted and hybrid PLM deployments
• CAD, Simulation, and Engineering authoring tools
• PLM integrations with ERP, MES, and downstream manufacturing systems
• Emerging technologies such as Knowledge Graphs and AI/LLMs based product data solutions

This role plays a key part in operating, stabilizing, scaling, and evolving these services, with cloud infrastructure and service reliability as the foundation.

KEY RESPONSIBILITIES & DELIVERABLES

• A specific PLM technology is designed, delivered and supported in compliance with customer and IT security requirements, IT infrastructure standards, service management processes and company policies
• Design, implement, and operate cloud and hybrid infrastructure for PLM/PDM/xCAD service and integrations
• Own the infrastructure and service lifecycle of PLM/PDM/xCAD environments (prod / non prod)
• Execute PLM/PDM/xCAD deployments, upgrades, patching, and maintenance activities
• Provide end to end service support including incident resolution and problem management
• Perform root cause analysis (RCA) for recurring PLM/PDM/xCAD services and infrastructure issues
• Drive continuous improvements related to performance, scalability, availability, security, and cost efficiency
• Evaluate new PLM/PDM/xCAD vendor releases and cloud capabilities from an operational readiness standpoint

PLM SERVICEs & CLOUD OPERATIONS

• Support cloud based and hybrid PLM/PDM/xCAD solutions in compliance with IT security, ITSM, and governance standards
• Execute deployments and cutovers across multiple environments
• Monitor PLM/PDM/xCAD service health and proactively address stability or performance risks
• Provide support for end user tickets relating to infrastructure area
• Providing expertise and support for the configuration and knowledge management of the service
• Maintain documentation, runbooks, Knowledge Base articles, and CMDB accuracy
• Support PLM/PDM/xCAD application teams during upgrades, integrations, and change activities
• Collect and analyse operational metrics to drive data driven improvements
• Build, configure, and manage Kubernetes clusters on cloud platforms using best practices
• Enable seamless application deployment through CI/CD integration and container orchestration
• Ensure cluster security, networking, and access control in line with organizational standards
• Implement monitoring, logging, and alerting for observability and proactive issue resolution
• Optimize resource utilization, scalability, and cost efficiency
• Collaborate with development and platform teams to support cloud‑native architectures

Operational Expectations

• Production deployments typically occur on weekends (approx. once per month)
• Availability required during P1 / P2 incidents as per support procedures

QUALIFICATIONS – MUST HAVE

• 5+ years of hands-on experience supporting PLM/PDM/xCAD services in enterprise environments
• Proven experience operating PLM/PDM/xCAD systems in cloud or hybrid infrastructures
• Strong understanding of PLM/PDM/xCAD service architecture (application, database, integrations, infrastructure)
• Solid Linux administration skills
• Experience with at least one major cloud service (AWS, Azure, or GCP)
• Experience with containerized or modern deployment services (Docker, Kubernetes, or equivalent)
• Strong troubleshooting skills across application, infrastructure, and integration layers
• Ability to work effectively in distributed, cross functional, global teams

PLM DOMAIN EXPERTISE (REQUIRED)

• Hands-on experience supporting Teamcenter or similar enterprise PLM/PDM/xCAD systems
• Experience with PLM/PDM/xCAD integrations (CAD, ERP, MES, or manufacturing systems)
• Understanding of PLM/PDM/xCAD release management, upgrade cycles, and production support models
• Willingness to learn and grow deeper in different PLM/PDM/xCAD technologies on the job

DESIRABLE (NICE TO HAVE)

• Solid experience with PLM/PDM/xCAD cloud implementations or migrations or modernization initiatives
• Infrastructure as Code or automation experience
• Working knowledge of ITSM tools (e.g., ServiceNow)
• Working knowledge of SQL for data analysis and troubleshooting
• Cloud or service certifications (AWS / Azure)
• Foundational understanding of AI concepts and their practical applications

LOCATION & WORKING MODEL

• Chennai, India
• Occasional international travel may be required
• Working hours aligned with IST / CET overlap

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.