Role: Patient Care Coordinator
Location: Remote
Employment Type: Full-time
Compensation: Competitive salary commensurate with experience, qualifications, and location. Indicative range: $45,000 – $70,000 (USD equivalent), plus benefits.
Role Overview
We are hiring a Patient Care Coordinator to guide patients through their care journey. The role combines empathy with operational discipline — making sure appointments, referrals, and follow-ups happen on time, every time.
Key Responsibilities
- Schedule and coordinate patient appointments across providers and specialties
- Manage referrals, prior authorisations, and insurance verifications
- Communicate with patients via phone, secure messaging, and email
- Maintain accurate documentation in the EHR
- Coordinate care transitions and follow-up workflows
- Triage patient questions to clinical staff appropriately
Required Skills and Qualifications
- 2+ years in healthcare administration, patient care coordination, or front-office roles
- Familiarity with EHR systems (Epic, Cerner, Athena, eClinicalWorks)
- Strong working knowledge of medical terminology and insurance basics
- Excellent written and verbal communication and patient empathy
- HIPAA awareness and discretion with patient information
- Comfort with high-volume, schedule-driven work
What You'll Bring
- Genuine commitment to patient outcomes and care quality
- Clear written and verbal communication across clinical and non-clinical teams
- Strong attention to compliance, documentation, and confidentiality
- Comfort working asynchronously across time zones
What We Offer
- Fully remote, flexible work hours
- Performance-based bonus structure
- Annual learning & development stipend
- Health and wellness benefits (varies by location)
- Opportunity to work on high-scale, real-world impact projects
Equal Opportunity Statement
This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, age, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.
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