Senior Associate – IDAM OKTA

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

As a System Administrator at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients – which means some of the biggest in the world.

• Act as L3 escalation for complex OKTA incidents and service requests
• Troubleshoot and resolve advanced MFA, SSO, and authentication issues
• Support OKTA administration including policies, groups, and application configurations
• Handle P1/P2 incidents and contribute to root cause analysis and problem management
• Support OKTA agent deployments, upgrades, and maintenance (AD / LDAP agents)
• Change BAU work.
• Workflow BAU
• Major Incident Management – IDAM Representation on MIM, P1 & P2 Calls
• OKTA Platform Support 2nd Level – Day to day, policy activities, group updates.
• Daily Incident Management 2nd & 3rd Level (2500 a month)
• Release Management (New OKTA Agents as required)
• Maintenance & Patching of OKTA AD agents and support for Kyndryl server staff.
• Day to day Service Requests
• IP whitelisting Management
• Management of CMDB x 2
• OKTA Mastered List ( create direct in OKTA application) and Approvers List
• Admin Access Management
• Admin Access Attestation
• Service Account Management
• Service Account Attestation
• Management OKTA Mastered Accounts and Approvers.
• Hypercare Service for new criteria or upgrades
• Assist with audit, compliance, and access review activities
• Maintain SOPs, runbooks, and technical documentation
• Mentor and support L2 OKTA administrators

Required Experience & Skills

• 8–9 years of experience in IAM / Security / System Administration
• 1-1.5 years of hands-on OKTA administration experience
• Strong knowledge of OKTA MFA, SSO, authentication policies, and federation
• Experience with SAML, OAuth 2.0, OIDC, LDAP, and directory integrations
• Familiarity with incident, change, and problem management processes

Your future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• OKTA Certified Professional / Administrator
• Security certifications – desirable

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.