Compensation: Competitive salary commensurate with experience, qualifications, and location. Indicative range: $40,000 – $62,000 (USD equivalent), plus benefits.
Role Overview
We are hiring a Customer Service Representative to be the first point of contact for our customers. The role handles inbound queries across email, chat, and phone — solving issues quickly, escalating thoughtfully, and turning support interactions into loyalty moments.
Key Responsibilities
- Respond to inbound customer queries across email, chat, and phone within agreed SLAs
- Diagnose issues, troubleshoot, and resolve problems on the first contact wherever possible
- Escalate complex cases to specialist teams with clear context and customer history
- Document every interaction in the CRM with accurate notes and resolution status
- Identify recurring issues and surface them to product and operations teams
- Maintain knowledge of products, policies, and processes through ongoing training
Required Skills and Qualifications
- 1+ years experience in a customer-facing service role
- Excellent written and verbal English communication
- Familiarity with CRM tools such as Zendesk, Salesforce, or Freshdesk
- Strong active listening and problem-solving skills
- Comfort working in a structured, metrics-driven environment
- Ability to stay calm and professional under pressure
What You'll Bring
- Patience, empathy, and a genuine interest in helping people solve problems
- Clear written communication and a calm tone under pressure
- Strong attention to detail and follow-through on every interaction
- Comfort working asynchronously across time zones
What We Offer
- Fully remote, flexible work hours
- Performance-based bonus structure
- Annual learning & development stipend
- Health and wellness benefits (varies by location)
- Opportunity to work on high-scale, real-world impact projects
Equal Opportunity Statement
This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, age, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.
Customer Service Representative (Remote) • Malappuram, IN
Job Title: Customer Service Representative (Remote – India).We are seeking a dedicated and customer-focused Customer Service Representative to provide timely and effective support to our customers.... Show more
KMK is a global data analytics and technology consulting company empowering leaders across the Life Sciences industries to make better data-driven decisions.Our data analytics and software platform... Show more
We’re seeking exceptional individuals who can be the voice of our brand — confident, empathetic, and reliable professionals who take pride in delivering world-class service experiences.This is more... Show more
High Ticket Sales Closer – EdTech (Remote | Performance Role).Royal Soft Skills Campus is a fast-growing EdTech platform focused on transforming communication, personality, and professional excelle... Show more
Rich Communication Services Developer.We are a global team of engineers, architects, designers, researchers, operators and innovators who share a passion for achieving client goals.Our engineering ... Show more
Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, ... Show more
Anti Financial Crime transformation.We act as technical and business partner to our clients, facilitating the translation from “business needs” to tailor-made technical solutions.Our job is deliver... Show more
Provider Enrollment Specialist (Permanent Work-From-Home) for US Healthcare in EST hours 9am-6pm Mon-Fri.A minimum of 1 year of experience in provider credentialing and enrollment please! **.Provid... Show more
This role owns the end‑to‑end design, lifecycle management, and operational reliability of enterprise telecom and contact center platforms, including Cisco Webex Calling, CUCM, Cisco Contact Center... Show more
NelsonHall has ongoing vacancies for industry research analysts in IT services.These are remote working roles offering a high degree of flexibility to suit qualified candidates globally.These posit... Show more
India’s fastest-growing wellness companies helping thousands of people reverse chronic lifestyle disorders naturally.At FUME, you won’t just “close” —.Understand client challenges and position the ... Show more
This role is a contract assignment at Palo Alto Networks.Contractors will not be employed by Palo Alto Networks but through our trusted staffing partners.Customer Success Engineer (Contractor).At P... Show more
Senior Customer Resolutions Specialist – Complaints & Investigations.India (Remote) | Full-Time | Permanent | Mobility / Automotive Tech.Placed by Hotsourced – connecting top global talent with wor... Show more
Hiring Customer Care Executives for a domestic e-commerce blended process (voice + chat).This is a work-from-home opportunity.Handle customer queries via calls and chat.Assist with orders, returns,... Show more
Join the team shaping the future of enterprise AI.About Moveworks and 89 Solutions.Moveworks partner delivering enterprise-grade AI solutions that transform employee support and productivity.With a... Show more
World Wide Technology (WWT), a 36-year-old global technology solutions provider specializing in systems integration, Infra-Cloud security, application development, AI Services, and supply chain sol... Show more
Location: Gurugram (Work From Office).We’re looking for someone who may not know everything, but has been part of an environment where growth, numbers, and experimentation matter.If terms like LTV,... Show more
World Wide Technology (WWT), a 36-year-old global technology solutions provider specializing in systems integration, Infra-Cloud security, application development, AI Services, and supply chain sol... Show more
