GS Officer

About Us Acumen, established in 2008 under the Sannam S4 Group umbrella, is a premier internationalisation partner for educational institutions worldwide. Originating in India, we have expanded our services across Asia, North America, and beyond, providing comprehensive support to universities and organisations embarking on their global journeys.

Our Mission and Approach Driven by research and rich data insights, Acumen offers innovative solutions tailored to the unique needs of each partner. Our end-to-end services empower educational institutions to establish and enhance their international presence, ensuring they receive trusted guidance and expertise at every step.

Global Reach and Services With a strong presence in India, South and Southeast Asia, and North America, Acumen delivers excellence in education consulting, advisory, and implementation. Our services include in-country representation, high school engagement, agent management, enrollment services, and strategic consulting, all designed to help institutions thrive in today's competitive international education landscape.

Our Team and Values Our diverse team of over 300 professionals, with a 70% female representation, embodies our core values: Collaboration, Agility, Impact, Empowerment, and Integrity. This commitment to diversity and inclusion fosters a dynamic and supportive environment, enabling us to deliver impactful solutions to our partners.

Why Choose Acumen Our unique understanding of the education sector, combined with a people-first approach and student-focused insights, has made us an invaluable partner for educational institutions globally. We prioritise your needs, offering practitioner-led expertise and end-to-end support without taking commissions or selling services directly to students, ensuring our focus remains solely on enhancing your institution's success. Partner with Acumen to navigate the complexities of international education and achieve sustainable growth in the global arena.

The Opportunity We are seeking a proactive and detail-oriented professional to join as a GS Officer for a leading Australian university, supporting its operations and engagement across India and South Asia. This role will contribute to the effective implementation of regional strategies through coordination, reporting, and stakeholder support. The ideal candidate will have strong organizational and communication skills, with the ability to manage multiple tasks and priorities efficiently. Experience in higher education or a similar environment will be advantageous. This position requires a dependable, self-motivated individual who can work collaboratively and adapt in a dynamic, fast-paced setting. Occasional travel within India may be required.

Role Summary :

Genuine Student (GS) Assessment and Processing Assess applications for compliance with genuine student criteria and within agreed turnaround times. Verify academic documents through institutions, DigiLocker, or other reliable methods. Evaluate financial documentation and assess student capacity to fund studies. Conduct and assess Statements of Purpose (SoPs) and interviews as required. Record detailed decisions and assessments accurately in CRM.

Compliance and Quality Assurance Ensure all processes align with University and Australian government compliance standards (e.g., ESOS Act, DHA regulations, National Code). Monitor agent activity and escalate complex or high-risk cases to the appropriate teams. Maintain up-to-date knowledge of visa regulations, education systems, and financial norms in key markets. Ensure information management, reporting, and record-keeping practices meet university’s legal and operational standards.

Stakeholder Collaboration Work closely with international admissions teams and university’s GS & compliance staff in Australia and South Asia. Act as the central liaison for GS-related queries and ensure internal teams are kept informed of any policy changes. Collaborate with recruitment teams to ensure applications progress efficiently from submission to enrolment.

Customer Service and Communication Provide high-quality, student-focused service to applicants, families, education agents, and institutional partners. Issue clear and accurate communication regarding additional document requests, refusals, and decisions. Assist in pre-assessment, pre-departure sessions, and workshops as needed.

Qualifications and Experience A degree in a relevant field (e.g., Education, Business, International Relations) and experience in international admissions or GS assessment. Strong understanding of the Australian education sector, visa regulations, and compliance requirements. High attention to detail, strong organisational skills, and the ability to work under pressure. Excellent communication skills in English and fluency in Hindi; knowledge of additional Indian languages is a plus. Previous experience with StudyLink Connect is preferred. Experience working with the Australian Department of Home Affairs or similar visa processing experience is an advantage. A strong commitment to student service and the ability to collaborate effectively with diverse stakeholders.

Skills and Competencies: Strong attention to detail Excellent communication skills - Written and spoken English The ability to manage a varied workload independently and as part of a team Excellent leadership, communication, and stakeholder management skills. Enjoy following and improving processes Recent graduates are encouraged to apply. Basic understanding of professional email writing and verbal communication etiquette is preferred Experience in EdTech, Education related industries

If you are eager to Lead and drive the university’s strategic partnerships, student recruitment, and regional engagement across India while managing operations and stakeholder relationships then this opportunity is for you.

Website Address:

www.acumen.education Social Media:

https://www.linkedin.com/company/acumen-edu/