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Cprime, Inc
Automic/UC4 SpecialistCprime, Inc • lucknow, uttar pradesh, in
Automic/UC4 Specialist

Automic/UC4 Specialist

Cprime, Inc • lucknow, uttar pradesh, in
7 days ago
Job description

Scope of Work & Consultant Responsibilities

The consultants will integrate with our team to handle the day-to-day operations, and user support for the Automic environment. Based on current team needs, their core responsibilities will include (in priority order):

  • Coverage and Offloading: A primary goal for these consultants is to rapidly learn client's specific UC4 instance to alleviate the burden on our internal experts.
  • Daily Operational Support (RTB): Providing hands-on workflow development and operational support. This includes admin-owned workflow edits, troubleshooting, file transfers, Deaddrop support, and SFTP management.
  • Customer & Account Management: Serving as the primary point of contact for internal customers by answering user account and automation questions, specifically managing the slack channels.
  • Platform Stabilization and Vendor Escalation Support: Consultant must have sufficient Automic platform familiarity to assist with initial platform stabilization during operational incidents.
  • Executing documented recovery procedures
  • Restarting affected services or components when appropriate
  • Validating agent connectivity and platform health
  • Assisting with basic environment recovery steps
  • Coordinating with vendor or internal backend support teams when deeper platform expertise is required
  • High Availability & Failover: Assisting in the planning and execution of Run-the-business activities such as region failovers for the Automic infrastructure to ensure continuous high availability.
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Automic/UC4 Specialist • lucknow, uttar pradesh, in

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