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NexTurn
CMDB/CSDM SpecialistNexTurn • India, Madhya Pradesh, IN
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CMDB/CSDM Specialist

CMDB/CSDM Specialist

NexTurn • India, Madhya Pradesh, IN
11 days ago
Job description
We are seeking a ServiceNow CSDM Data Modeler to support design, implementation, and governance of the Common Service Data Model (CSDM) within the ServiceNow platform as part of a new project. This role will work closely with the CMDB Manager and Architect and platform leadership to operationalize CSDM standards and ensure consistent, high-quality data across the platform. It also includes the migration to Lifecycle Status/Stages and the addressing the removal of legacy customizations called "Situations" and designing a more OOB process. This is a hands-on, execution-focused role responsible for building and maintaining data models, relationships, and service mappings best practices and operational process—not owning overall platform architecture. Key Responsibilities - Execute and maintain CSDM data models and CI relationships aligned to standards defined by the CMDB Architect - Support the implementation of service mapping structures across business services, technical services, and application layers - Define and apply and enforce data standards, naming conventions, and class structures within the CMDB - Partner with developers and integration teams to ensure accurate data ingestion, transformation, and mapping - Assist in data normalization and reconciliation activities using IRE rules and governance frameworks - Perform data quality reviews, identify gaps, and support remediation efforts - Maintain documentation of data models, relationships, and mapping logic - Participate in governance checkpoints to ensure new enhancements align to CSDM standards - Support ongoing CMDB maturity initiatives (data cleanup, attribute alignment, relationship accuracy) - Conversion from legacy Install Status, Operational Status and Hardware to CSDM Lifecycle Status/Status What This Role Does NOT Own - Does not define platform architecture or long-term CSDM strategy - Does not replace or duplicate the responsibilities of the CMDB Architect - Focuses on execution, implementation, and data quality—not architecture ownership Required Qualifications - 8+ years of experience with ServiceNow CMDB and data modeling - Working knowledge of CSDM framework and CI relationships - Experience with data normalization, reconciliation (IRE), and data governance practices - Familiarity with Service Mapping, Discovery, and integrations - Strong attention to detail with a focus on data accuracy and consistency - Ability to work collaboratively with architects, developers, and functional teams Preferred Qualifications - ServiceNow certifications (CSA, CIS-CMDB preferred) - Experience supporting CMDB data cleanup or transformation initiatives - Exposure to enterprise integrations (Flexera, CrowdStrike, etc.) - Understanding of ITIL and service-based data structures - Discovery and Service Mapping experience Key Success Metrics - Improved data quality, completeness, and consistency within CMDB - Increased adoption of CSDM standards across development teams - Reduction in data duplication and reconciliation conflicts - Accurate and scalable service-to-CI relationships - OOB Solution for "Situations" for incident management Positioning Summary This role acts as the execution arm of CSDM, translating architectural standards into clean, reliable, and governed data within the platform.
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CMDB/CSDM Specialist • India, Madhya Pradesh, IN

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