Account Manager - Buyer

Jigsaw Telecom is a global company with teams based in the UK, Spain, Romania, India, Philippines and Thailand.

Job Summary

Responsible for sourcing, negotiating, and managing voice traffic routes with telecom providers.

This role focuses on securing cost-effective termination routes while maintaining strong supplier relationships, monitoring performance, and optimizing margins in a fast-paced wholesale environment.

Key Responsibilities

Buying & Supplier Management

• Source and onboard voice termination partners and carriers globally
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• Negotiate rates, terms, credit limits, and commercial agreements
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• Maintain and grow long-term supplier relationships
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• Continuously evaluate new routes, vendors, and market opportunities

Traffic & Quality Management

• Monitor ASR, ACD, PDD and overall route quality
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• Work closely with NOC to resolve quality issues
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• Manage route testing, block/unblock decisions, and failover strategies

Pricing & Margin Optimization

• Analyse market trends and competitor pricing
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• Adjust buy rates to protect and improve margins
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• Support sales teams with competitive pricing and route recommendations
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• Participate in rate deck management and weekly/daily updates

Collaboration

• Coordinate with Sales, Routing, NOC
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• Support new customer launches and traffic ramp-ups

Required Qualifications

• 1+ years experience in Wholesale VoIP / Telecom Voice Buying
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• Strong understanding of VoIP, SIP, and wholesale voice routing
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• Experience negotiating rates and contracts with telecom carriers
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• Knowledge of voice quality metrics (ASR, ACD, PDD, CLI)
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• Strong analytical and negotiation skills
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• Ability to work in a high-volume, time-sensitive environment

Preferred Qualifications

• Existing network of wholesale voice suppliers
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• Experience in international voice markets

Skills & Competencies

• Commercial mindset with strong cost control focus
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• Excellent communication and relationship-building skills
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• Data-driven decision making
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• Excel / reporting skills
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• Ability to multitask and prioritize under pressure

What We Offer

• Competitive salary and performance-based incentives
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• Opportunity to work in a global telecom environment
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• Career growth in wholesale voice and carrier management
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• Dynamic, fast-moving, and collaborative team culture

Skills Required
ASR, Excel Reporting, Cli, ACD, Voip, Sip