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CareerXperts Consulting
Director – Web Platform & Experience OperationsCareerXperts Consulting • Delhi, India
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Director – Web Platform & Experience Operations

Director – Web Platform & Experience Operations

CareerXperts Consulting • Delhi, India
11 days ago
Job description
We are looking for a

hands-on leader to build and run our Web Operations & Platform Reliability function , owning the

end-to-end execution, performance, and stability of our global web ecosystem .

This role will act as the

operational backbone of our digital platform , ensuring: Reliable and high-quality web releases Strong site performance and uptime Scalable content and data operations Continuous optimization through analytics and experimentation

You will lead a

centralized Web Operations Hub , working closely with

Engineering, Product, Data, and Marketing teams

to deliver a

high-performing, data-driven digital experience at scale .

Core Responsibilities:

1. Web Operations Ownership (CORE HOOK) Own

end-to-end web operations , including: Content publishing Release management QA & validation Production stability Ensure

SLA-driven delivery

with minimal defects and downtime Build and scale a

centralized Web Ops function 2. Platform Reliability & Site Health Own

site reliability, uptime, and performance Drive improvements in: Page speed & Core Web Vitals Technical SEO & crawlability Platform stability & issue resolution Establish

monitoring, alerting, and incident management practices 3. Analytics, Data & Measurement Ensure

high-quality analytics implementation and data accuracy Oversee: Tagging strategy (GTM / GA4) Behavioral tracking Data governance Enable

data-driven decision making across the web platform 4. Experimentation & Optimization Build and scale a

high-velocity experimentation engine Own

A/B testing lifecycle and optimization roadmap Partner with teams to drive: Conversion rate optimization User journey improvements 5. Personalization & Customer Experience Enable

personalized web experiences at scale Work with CDP and analytics teams to: Define audience segments Deliver dynamic user journeys 6. Governance & Operating Model Define and implement: Operating model for Web Ops Playbooks, workflows, and governance frameworks Standardize: Content structures Taxonomy Data quality 7. Leadership & Team Building (STRONG FOCUS) Build and lead a

high-performing Web Operations team Define

roles, KPIs, and career paths Drive

cross-functional collaboration

with: Engineering Product Data Marketing

What We Are Looking For 10+ years in

web operations / digital platform operations Strong experience in: Running large-scale websites / platforms Release management & production operations Site performance & reliability Experience working closely with

engineering teams Exposure to: CMS platforms (Contentful or similar) Analytics (GA4, GTM) Experimentation tools (Optimizely, VWO, AB Tasty) Strong understanding of: SEO & site health User behavior & conversion optimization

Write to amit.n@careerxperts.com to get connected!

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Director – Web Platform & Experience Operations • Delhi, India

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