It Intern – Gadget & Tech Support Operations

The IT Intern will be responsible for end-to-end handling setup troubleshooting and maintenance of IT gadgets used by Data Collectors DCs and Internal Coordinators ICs This role is critical to ensure uninterrupted video data collection operations through effective gadget management and timely tech support Shifts - Multiple Morning night shifts Process runs 24 7 Key Responsibilities Handle and manage IT gadgets including iPhones SD cards and SD card readers Set up and manage Apple IDs Apple accounts on iPhones as per project requirements Perform basic to advanced troubleshooting for iPhone SD card and data transfer issues Upload video data from SD cards to rigs systems ensuring data integrity Format SD cards post data upload following defined SOPs Ensure gadgets are ready for deployment and functioning before handover Coordinate with Inventory Ops teams for gadget availability and readiness Stay updated with new tech iOS updates device-related changes and best practices Cascade tech updates changes and guidelines clearly to ICs and DCs Support ICs and DCs during live operations in case of technical failures Maintain basic logs or trackers related to gadget issues and resolutions Required Skills Competencies Strong hands-on knowledge of iPhones and iOS ecosystem Experience or familiarity with Apple ID creation and management Basic understanding of data transfer storage devices and formatting Good troubleshooting and problem-solving skills Comfortable working with multiple devices simultaneously Ability to explain technical concepts clearly to non-technical users Quick learner with interest in keeping up with tech updates Basic knowledge of Google Sheets or trackers is a plus Preferred Profile IT Computer Science Electronics student or recent graduate Prior experience handling mobile devices or tech support is an advantage Detail-oriented and process-driven Comfortable working in fast-paced operations-heavy environments Outcome Expectations Zero or minimal downtime due to gadget or tech issues Smooth data uploads and secure handling of collected data IC and DC teams stay informed and aligned on tech-related updates Our Values Empathy Trust Candor We put ourselves in the shoes of our colleagues and customers and don t shy away from uncomfortable conversations instead building trust through honest and direct feedback Bias for Action We practice high-velocity decision-making clear-eyed that we often operate with incomplete information Growing quickly means it s OK to be wrong so long as we learn from our mistakes and course correct Always Be Learning We re a curious bunch and with AI transforming our workplace we encourage everyone to learn from each other compounding our knowledge and experience to help us change an entire industry Act Like an Owner We work long hard and smart building products that delight our users and drive growth Your ability to impact Instawork is limited only by your courage and conviction not your job description About Instawork Founded in 2015 is the nation s leading online labor marketplace for food services hospitality light industry and logistics connecting more than 7M skilled workers with local restaurants hotels warehouses stadiums and more Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada We re not just helping fill shifts we re supporting local economies-and we re just getting started Instawork has been featured by CBS News The Wall Street Journal The Washington Post and the Associated Press Forbes included us on their Next Billion Dollar Startups list RetailTech Breakthrough named us Workforce Hiring Solution of the Year for 2025 and Inc 5000 recognized us as one of the country s top 10 fastest-growing companies two years in a row But what matters most is our impact We re solving real problems for real people and we re doing it at scale Join our team to help us build something that matters We re looking for superstars who want to help us shape the future of work With hubs in San Francisco Bangalore and Chicago city offices in New York Phoenix and Singapore we re back to working together in-person five days a week because we believe the best ideas happen when great people collaborate face-to-face We also value diverse perspectives and encourage applications from candidates of all backgrounds Ready to make an impact Learn more at