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Juniper Networks
Senior Technical Support Engineer - RoutingJuniper Networks • Bengaluru, IN
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Senior Technical Support Engineer - Routing

Senior Technical Support Engineer - Routing

Juniper Networks • Bengaluru, IN
13 days ago
Job description
Job Description Job description - Lead and drive troubleshooting on Customer reported issues. - Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix. - Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business. - Gain in-depth knowledge of the infrastructure and technologies that are present in customer s network profile; including their network topology, features, configurations, and service history, which results in faster resolution. - Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution. - Keep the other support teams trained on the designated CFTS customer network, practices followed. - Provides technical expertise and guidance during testing, deployment and operational phases for CFTS Customers. - Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities. - Mentor newly hired support engineers and peers in technical areas of specialty. - Products to be supported - Juniper Routing platforms (PTX, MX) This is an individual contributor role. There will be weekend coverage as per roster and pager rotation coverage. Primary Skills required: - Excellent Customer handling and communication (verbal and written) skills Thorough understanding of - - Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS) - Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP) - Multicast protocols [IGMP, IGMP-snooping, PIM] - MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS. Prefer to have understanding / Exposure / Expertise in one or more areas : - Advanced Multicast technologies- NG-MVPN, Draft Rosen - Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN - Perl/Python/Unix/Expect scripting
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Senior Technical Support Engineer - Routing • Bengaluru, IN

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