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eJAmerica
Euc Hands & Feet Support EngineereJAmerica • Mumbai, IN
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Euc Hands & Feet Support Engineer

Euc Hands & Feet Support Engineer

eJAmerica • Mumbai, IN
7 days ago
Job description
Immediate to 15 days Joiners Only Location -Bangalore/Mumbai US Time shift Key Responsibilities: - Manage Tier 1 help desk tickets through the company's internal ticketing system. - Troubleshoot common IT issues and provide support for O365, client applications, and daily operating environments using available tools. - Perform basic Windows administration tasks, including password resets, email backups, Outlook synchronization issues, and file/folder management. - Diagnose and resolve basic network connectivity and printer-related issues. - Escalate complex technical problems to Technical Support Specialist II or appropriate resolver groups. - Ensure timely resolution by following up on outstanding requests. - Document all troubleshooting steps and contribute to the knowledge base. - Adhere to IT policies, procedures, and compliance standards, including password management, documentation, access provisioning, and data protection. - Minimize user downtime by providing accurate communication and efficient issue resolution for unscheduled outages. - Work within an SLA-based response/resolution model; experience with ServiceNow or any equivalent ITSM tool is preferred. - Maintain regular communication with IT management through timely operational reporting and collaborate with team members on support issues and needs assessments. Qualifications & Skills: - 6 - 10 years of experience in customer service or a help desk role. - Strong troubleshooting skills for Windows OS, O365, and common IT issues. - Basic understanding of network connectivity and printer troubleshooting. - Ability to document resolutions and contribute to a knowledge base. - Experience with ITSM tools (ServiceNow preferred) and adherence to SLA-driven workflows. - Excellent communication skills and a proactive approach to issue resolution.
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Euc Hands & Feet Support Engineer • Mumbai, IN

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