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Job Description :
The VIP Personalised team at Shaadi.com provides premium matchmaking services through dedicated Relationship Managers (RMs). We are building AI-powered systems that augment RM workflows - helping them identify better matches faster , detect member dissatisfaction early , and improve overall service efficiency.
The Associate Product Manager (APM) will help design and launch AI-driven tools that improve RM productivity and customer experience at scale. SQL working knowledge must have
Key Responsibilities :
- Identify opportunities to apply AI across the VIP member journey
- Translate RM workflows into scalable AI-powered product features
- Define product requirements for AI-enabled capabilities
RM Workflow Intelligence :
- Build tools that assist RMs with :
i. Member insights
ii. Matchmaking signals
iii. Engagement risk detection
iv. Conversation summaries
v. Next-best actions
- Define metrics to evaluate AI features
- Run experiments and iterate based on usage and outcomes
- Drive adoption of AI tools within RM workflows
Required Qualifications :
- 2-3 years of experience in Product Management, Product Analytics, or Technical Product roles
- Strong analytical thinking and structured problem-solving
- SQL working knowledge must have
- Experience working with data-driven products
- Ability to work cross-functionally with engineering, analytics, and operations teams
- Experience working on AI or ML-enabled products
- Familiarity with LLM-based applications
- Experience in consumer platforms, marketplaces, or CX products
(ref:hirist.tech)Shaadi.com - Associate Product Manager • Mumbai
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