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Bajaj Auto Ltd
MGR (SERVICE TRAINER - MC) - Pune ROBajaj Auto Ltd • , Maharashtra, India
MGR (SERVICE TRAINER - MC) - Pune RO

MGR (SERVICE TRAINER - MC) - Pune RO

Bajaj Auto Ltd • , Maharashtra, India
30+ days ago
Job description

Job Title:

Service Trainer

Function:

Service Operations – MC

Reports to:

Service Operations Head

Office/Location:

Pune

JOB PURPOSE

  • Scale up NPS across Dealerships
  • Develop a framework to assess region/Dealer performance on NPS
  • Partner with Dealerships to drive NPS
  • Compile reports and design Dashboards
  • Ensure sustenance for NPS
  • Simplify & Digitize Service processes at Dealerships
  • Train Dealer staff on NPS & soft skills
  • Link NPS with Business KPIs at Dealerships to assess performance

INTERACTION WITH STAKEHOLDERS

Internal

External

Direct

  • Field Service team
  • Service Support team
  • Spares team
  • Plant team
  • R&D team
  • Dealerships
  • Vendors
  • Mechanics

JOB REQUIREMENTS:

Educational Qualifications

Essential: Any graduate from a premier institute

Work Exp

Min: 3

Max: 8

Industry Specification

Preferably Automotive - 2W/3W/4W

Need for travel

High

50%

KEY COMPETENCIES

Technical/ Functional

  • Deep Understanding of service processes
  • Dealership Management
  • Product Knowledge
  • Competition Tracking
  • Product Quality
  • Negotiation and Conflict Resolution

Behavioural

  • Continuously raise the bar
  • Ensure results with speed
  • Meet customer expectations

KEY RESPONSIBILITIES

  • Coordinating with the field teams to identify training requirements/gaps and design training programmes
  • Preparation of training materials, contents and training notes
  • Plan training calendar and communicate the same to the relevant stakeholders
  • Ensure that trainings are conducted effectively
  • Ensure training of dealership staff and mechanics
  • Administrative handling of training centre
  • Scale up NPS across Dealerships
  • Develop a framework to assess region/Dealer performance on NPS
  • Partner with Dealerships to drive NPS
  • Compile reports and design Dashboards
  • Ensure sustenance for NPS
  • Simplify & Digitize Service processes at Dealerships
  • Train Dealer staff on NPS & soft skills
  • Link NPS with Business KPIs at Dealerships to assess performance

KEY RESULT AREAS

  • % Utilization of Training Centre
  • L1/L2 Trained Manpower % State wise /Total
  • EV /ICE NEF repair process
  • Projects
  • Skill Contest
  • EV Animation
  • Cut section of EV / ICE NEF
  • Training centre upgradation
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MGR (SERVICE TRAINER - MC) - Pune RO • , Maharashtra, India

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