Talent.com
Dextra Group
General Manager, Commercial & ContractDextra Group • Mumbai, India
General Manager, Commercial & Contract

General Manager, Commercial & Contract

Dextra Group • Mumbai, India
14 days ago
Job description

Responsibilities

1. Strategic Leadership & Business Ownership

  • Lead and structure the Sales Administration, Contracts & Commercial, and Site Administration functions under a unified governance framework.
  • Define and implement the strategy governing commercial execution, contract management, and site operational performance in alignment with company objectives.
  • Ensure strong alignment between commercial commitments, operational capabilities, and financial performance.
  • Provide senior leadership guidance on matters relating to contract execution, operational capacity, project delivery, and commercial risk exposure.
  • Drive initiatives that enhance operational efficiency, improve service reliability, and strengthen customer satisfaction.
  • Promote a culture of operational discipline, safety, accountability, and continuous improvement across commercial and operational teams.

2. Commercial & Contract Governance

  • Ensure robust governance of the full contract lifecycle, from contract validation to project completion and final payment collection.
  • Safeguard the company’s commercial interests by ensuring that contractual commitments are executed in accordance with agreed terms and financial objectives.
  • Identify and manage contractual risks, implementing mitigation strategies in collaboration with legal, finance, and operational stakeholders.
  • Ensure that all sales orders are processed accurately in ERP systems and fully aligned with approved quotations, contracts, and commercial approvals
  • Supervise the management of contract amendments, claims, and dispute resolution when necessary.
  • Maintain strong oversight of contractual compliance while enabling efficient project execution.
  • Monitor and improve KPIs related to OTIF, order accuracy, and backlog management

3. Site Operations Performance

  • Hold overall accountability for the performance of nationwide site operations related to machine installation, threading activities, and technical service delivery, ensuring consistent performance across all operational locations.
  • Ensure that site operations deliver according to company standards in terms of quality, safety, productivity, and customer specifications.
  • Optimize operational capacity through effective allocation of manpower, equipment, and technical resources and monitor daily, weekly, and monthly operational performance including: production output, quality control, workforce productivity, equipment utilization, operational costs
  • Ensure preventive and corrective maintenance programs are implemented to maintain operational reliability and equipment availability.
  • Drive the standardization of work procedures, technical instructions, and safety practices across all operational sites.
  • Support continuous improvement initiatives to increase productivity, reduce operational costs, and improve service quality.
  • Ensure operational resources (manpower, equipment, tooling) are effectively allocated to meet customer demand and project timelines.

4. Sales Administration & Order Fulfillment

  • Lead the Sales Administration and Order Management teams, ensuring efficient management of the entire order lifecycle.
  • Oversee processes including: contract entry and validation, order processing, production coordination, delivery scheduling, invoicing and documentation
  • Ensure close coordination with production, logistics, and supply chain teams to meet delivery commitments.
  • Monitor compliance with contractual terms regarding pricing, delivery schedules, and payment conditions.
  • Resolve customer escalations and operational challenges in collaboration with sales and technical teams.
  • Enhance the use of ERP and CRM systems to ensure data accuracy and operational efficiency.

5. Forecasting, Planning & Demand Management

  • Collaborate with commercial teams to consolidate sales forecasts and demand projections.
  • Align market demand with production capacity, site capabilities, and inventory levels.
  • Analyze historical performance, sales pipeline, and market trends to anticipate shifts in demand.
  • Ensure planning information is shared efficiently between sales, operations, and supply chain teams to prevent disruptions.
  • Support strategic decision-making regarding capacity planning and operational investments.

6. Customer & Key Account Coordination

  • Work closely with sales team to maintain strong relationships with key customers and strategic partners.
  • Provide necessary support to sales team for all escalation point for complex commercial or operational matters affecting major projects or accounts.
  • Ensure proactive communication with customers regarding project progress, delivery schedules, and operational constraints.
  • Support sales teams in managing major accounts and ensuring long-term customer satisfaction.
  • Sales and Key Account teams with commercial intelligence, contract interpretation, and risk assessments.

7. Financial Performance & Risk Management

  • Ensure strong financial discipline across operations and contract execution.
  • Monitor key financial indicators including: project margins, operational costs, contract profitability, working capital impact, budget adherence
  • Drive effective cash collection processes, ensuring payment terms are respected.
  • Make decisions regarding delivery prioritization or delivery suspension in case of payment delays.
  • Implement risk analysis processes to identify and mitigate operational and commercial risks.

8. Cross-Functional Collaboration

  • Act as the key interface between:
  • Sales teams
  • Site operations
  • Production and supply chain
  • Engineering and product development
  • Finance and credit control
  • Lead regular operational and commercial reviews to ensure alignment between market demand, operational capacity, and delivery performance.
  • Support engineering teams in evaluating product modifications, engineering changes, or technical improvements required for projects.

8. Leadership & Team Development

  • Lead geographically distributed teams across site operations, sales administration, and contract management.
  • Develop strong operational leadership at site level by coaching and mentoring regional managers.
  • Create a culture of collaboration, accountability, and operational excellence.
  • Ensure clear roles, responsibilities, and performance expectations are established across teams.
  • Support talent development through training, succession planning, and leadership development initiatives

Submit Your Application

You have successfully applied
  • You have errors in applying
Create a job alert for this search

General Manager, Commercial & Contract • Mumbai, India

Similar jobs

General Manager - Commercial Excellence

Shalina Healthcaremumbai, maharashtra, in

We are one of the largest, privately owned pharmaceutical businesses across Africa (Global Head Quarters- Dubai, UAE) with recent forays across multiple, new lines of businesses including Diagnosti... Show more

 • Promoted

Commercial Delivery General Manager

TopSourcemumbai, maharashtra, in

We are seeking a proactive and experienced.Commercial Delivery General Manager.Commercial Delivery Team based at our Mumbai Office.This position reports directly to Chief Commercial Officer.The Com... Show more

 • Promoted

General Manager - Legal (Litigation)

Mahindra Holidays & Resorts India Limitedmumbai, maharashtra, in

As a senior member of the legal team, you will be responsible for the litigation and disputes portfolio, strategizing and leading all litigations and legal disputes end-to-end.Lead litigation portf... Show more

 • Promoted

Senior Manager / Chief Manager- Corporate Communications, Capri Global Ventures

Capri Global Capital Ltd.mumbai, maharashtra, in

Role Overview – Senior Manager / Chief Manager- Corporate Communications, Capri Global Ventures.Develop a comprehensive corporate communications strategy aligned with business priorities and growth... Show more

 • Promoted

Senior Legal Manager

OCS Servicesmumbai, maharashtra, in

We are seeking a highly experienced and commercially astute Senior Legal Manager to join our in-house Legal function in Mumbai.This role will serve as a senior member of the Legal team, supporting ... Show more

 • Promoted

General Manager – International Trade to Consumer Marketing

VFS Globalmumbai, maharashtra, in

The General Manager / Deputy General Manager.International Trade to Consumer Marketing.India, aligned with brand and commercial priorities set by Abu Dhabi headquarters.As the primary marketing lea... Show more

 • Promoted

Deputy General Manager or General Manager – Marketing (Derma)

Shalina Healthcaremumbai, maharashtra, in

We are one of the largest, privately owned pharmaceutical businesses across Africa (Global Head Quarters- Dubai, UAE) with recent forays across multiple, new lines of businesses including Diagnosti... Show more

 • Promoted

HOD – Commercial

Edgesetter Consulting Service LLPnavi mumbai, maharashtra, in

We are hiring | HOD – Commercial | Taloja, Navi Mumbai.We are looking for a dynamic and experienced.Senior General Manager – Commercial.The role will be responsible for procurement strategy, vendor... Show more

 • Promoted

Associate General Manager - Strategy

Abhinandan Venturesmumbai, maharashtra, in

To act as business driver and vertical builder of Group Direct Business which entails sales planning and implementing strategic efforts to drive business growth.Creating business plans and GTM stra... Show more

 • Promoted

Senior Manager – Communications

IndusInd Bankmumbai, maharashtra, in

The incumbent will be responsible for planning, executing, and managing marketing strategies to drive business growth, brand visibility, and customer acquisition across Wholesale Banking segments (... Show more

 • Promoted

Manager/ Senior Manager - Corporate Quality

Inventia Healthcare Limitedmumbai, maharashtra, in

Manager / Senior Manager – CORPORATE QUALITY.Packaging & Commercial Operations.Approval of commercial artwork finalization and packaging development for all markets.Approve and maintain Code lists,... Show more

 • Promoted

Investor Relations Manager

Nexus HR Consultants Pvt Ltdmumbai, maharashtra, in

We are looking for a dynamic and detail-oriented Investor Relations professional to join our growing team.This role will play a key part in managing relationships with existing investors, supportin... Show more

 • Promoted

Senior Manager - Corporate Relations

upGradmumbai, maharashtra, in

Senior Manager - Corporate Relations.As the Corporate Relations Manager, you will play a critical role in bridging the gap between academia and the industry.Your primary responsibility is to cultiv... Show more

 • Promoted

Manager- Corporate Strategy

Glenmark Pharmaceuticalsmumbai, maharashtra, in

The role holder will be responsible to formulate and drive the implementation of the overall business strategy at the Corporate level through detailed, fact-based analysis of internal data and exte... Show more

 • Promoted

Commercial Manager

Safesea Groupmaharashtra, mumbai, India

Position: Commercial Manager Location: Andheri East, Mumbai, India Experience: 10 years in shipping chartering, or business development Employment Type: Full-time Reporting to: Director Role Overvi... Show more

 • Promoted

Assistant General Manager Procurement

Karamtara Engineeringmumbai, maharashtra, in

The AGM – Purchasing & Outsourcing will be responsible for.Strategic Outsourcing & Procurement.Lead end‑to‑end outsourcing of.Formulate sourcing strategies based on.Translate annual and project‑wis... Show more

 • Promoted

General Manager- Strategic Partnerships

MacroHirenavi mumbai, maharashtra, in

We are hiring this role for one of our client.Our client is a Singapore-based telecom conglomerate with a global Presence, having offices in the USA, Tanzania, Serbia, Ghana, India, Malaysia and Ho... Show more

 • Promoted

Contract Manager

The House of Abhinandan Lodhamumbai, maharashtra, in

Reviews requirements placed by other teams (technical/ material/ service) and develops RFP/tenders using available template.Checks for available vendors from empaneled/ internal list.Identify and P... Show more

 • Promoted

General Manager Legal ( Real Estate)

Mahindra Holidays & Resorts India Limitedmumbai, maharashtra, in

As a senior member of the legal team, you will be responsible for the company’s real estate portfolio—leading and executing all real estate transactions (acquisitions, leases, hotel management cont... Show more

 • Promoted

General Manager - FP&A

Bharat Serums and Vaccines Limitedmumbai, maharashtra, in

Preparation and review of international business plans, dashboards, budgets, business cases.Monitor monthly, yearly performance vs budgets and forecast and partner with Business stakeholders to ens... Show more