• Monitor daily production activities and ensure system stability
• Handle incident management, root cause analysis, and issue resolution
• Support batch processing, end-of-day (EOD), and start-of-day (SOD) cycles
• Coordinate with business and technical teams for critical issue handling
• Maintain SLAs by prioritizing and resolving tickets efficiently
• Implement preventive measures to reduce recurring production issues
Murex Production Support • Hyderabad, TS, IN
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