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Jones Lang Lasalle Jll
Facility ManagerJones Lang Lasalle Jll • Mumbai
Facility Manager

Facility Manager

Jones Lang Lasalle Jll • Mumbai
9 days ago
Job description

Key Responsibilities

Site Operations Management

  • Lead and manage day-to-day facility operations at the site
  • Ensure smooth functioning of all technical and soft services
  • Maintain high service quality standards and drive continuous improvement
  • Ensure SLA and KPI adherence as per contractual agreement

Vendor & Service Management

  • Supervise and manage facility vendors including housekeeping, M&E, cafeteria, AMC, R&M, pantry, utilities, and ad-hoc services
  • Conduct regular vendor review and feedback meetings to ensure performance compliance
  • Resolve operational issues in coordination with vendors and stakeholders
  • Ensure service delivery aligns with contractual obligations

Technical Facilities Management

  • Monitor maintenance of Mechanical, Electrical, HVAC, Plumbing, and Civil systems
  • Ensure preventive and corrective maintenance activities are executed efficiently
  • Oversee asset management, inventory of equipment, and consumables
  • Identify and report abnormal or unsafe conditions

Compliance & Safety Management

  • Ensure 100% statutory and legal compliance at the site
  • Maintain safety standards and risk-free working environment
  • Report and escalate safety or operational risks appropriately
  • Ensure compliance score remains within acceptable benchmarks

Financial & Budget Management

  • Manage capital and operational expenditure budgets
  • Track costs and identify opportunities for cost savings
  • Ensure financial discipline in facility operations
  • Support procurement and budgeting activities

Reporting & Documentation

  • Submit weekly, monthly, quarterly, and annual reports on time
  • Maintain records of consumables, assets, and operational data
  • Track and report facility performance metrics and KPIs
  • Support audit and compliance documentation requirements

Client & Stakeholder Management

  • Act as primary site-level point of contact for client interactions
  • Handle escalations and ensure timely resolution of issues
  • Conduct regular feedback sessions with business units
  • Monitor customer satisfaction (C-SAT) and implement improvements

Helpdesk & Support Operations

  • Supervise helpdesk operations and staff performance
  • Ensure timely resolution of service requests and incidents
  • Maintain smooth coordination between users, vendors, and operations teams

Continuous Improvement

  • Identify and implement process improvements across facility operations
  • Drive initiatives for cost optimization and operational efficiency
  • Ensure innovation in service delivery and workplace management


Skills Required
Facility Management, Hvac, Housekeeping, Compliance Management, Budgeting, Procurement, Vendor Management
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