Analyst-Remote Support

Responsibilities 1. Monitor remotely, critical infrastructure equipment which supports IT systems and components in the electrical distribution through an integrated platform, followed by relevant incident and problem management 2. Responsible for answering incoming telephone calls, alerts, and web-based incidents and prioritising customer support needs 3. Manage and maintain critical facility Monitoring Systems (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks) 4. Awareness and alignment to internal OLAs, external SLAs and personal KPIs 5. Understanding of Energy Efficiency concepts and identifying opportunities to optimise energy consumption patterns. Mandatory skill sets • Good communicator with a natural aptitude for dealing with people • Ability to converse in English fluently. • Ability to write formal emails • Good email and phone etiquette • Basic knowledge of electrical concepts/devices and electronics is essential • Working knowledge of major operating systems (Microsoft), Optional • Demonstrate flexibility and an ability to learn quickly. • Good problem-solving abilities and aptitude to understand and explain technical information. • Proven ability to work towards individual and team targets. Secondary • To be able to contribute as an Individual contributor and a team player. • Preference for previous experience in Building Management systems or similar monitoring platforms. • Knowledge of Incident Management, Problem Management and Change Management • Willingness to work in rotational shifts, including the state /national holidays. Experience • 2 to 3 years of experience in a technical contact centre with voice process supporting UK /Europe/US • 2+ years of field experience as a service engineer for UPS, Cooling systems, and Electrical Distribution will be an added advantage Education BE/Btech in electronics /Computer science. Three-year diploma from a reputed institution Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric - apply today! €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.