Retail Operations Manager

Company Description
MacV by McPherson & Valentine is a fashion & lifestyle brand known for stylish eyewear. The brand has its roots in Scotland and has been established in India for over 10 years. MacV has a strong presence in more than 45 leading shopping malls and airports across the country.

This is a full-time on-site role for a Retail Business Manager located in Ahmedabad. The Retail Business Manager will be responsible for retail sales, business planning, customer service, and sales activities on a day-to-day basis.
Job Title: Sales Manager – Retail
Location: Hyderabad
Department: Sales
Reports To: Sales Head
CTC - 8 Lac + ( Upto Rs 25000 monthly incentive + 2 Lacs Annually - Linked to targets)

Job Summary:

We are looking for a dynamic and results-driven Sales Manager – Retail to lead and manage retail store operations, drive sales performance, and deliver an exceptional customer experience. The ideal candidate will oversee a cluster of stores, manage store teams, and ensure the achievement of sales targets and operational excellence.

Key Responsibilities:

Sales & Revenue:
Achieve and exceed sales targets across assigned retail outlets.
Analyze sales trends and take proactive steps to improve performance.
Identify upselling and cross-selling opportunities.

Team Leadership:
Manage and motivate store staff to deliver high performance.
Conduct regular training and coaching sessions for sales executives.
Set individual sales targets and monitor performance.

Store Operations:
Ensure smooth day-to-day store operations.
Maintain store hygiene, visual merchandising standards, and inventory control. Coordinate with the HO for stock replenishment, pricing, and offers.

Customer Experience:
Ensure a consistent, high-quality customer experience across stores.
Handle customer escalations and resolve issues professionally.
Drive initiatives to increase footfall and customer loyalty.

Reporting & Analysis:
Prepare and submit regular sales reports and MIS data.
Analyze store performance and suggest actionable improvements.
Track and manage KPIs such as conversion rate, ATV, and UPT.

Key Requirements:

Experience: 3–6 years in retail sales, with at least 1–2 years in a managerial role

Education: Graduate in Business, Marketing, or related field (MBA preferred)

Skills: Strong leadership, sales acumen, communication, and analytical skills
Industry: Retail (fashion, eyewear, cosmetics, or similar) preferred

Tools: Familiarity with POS systems and MS Excel


Skills Required
POS Systems, Ms Excel