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Johnson Controls
Regional EOC Solution LeadJohnson Controls • Chennai, Tamil Nadu, India
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Regional EOC Solution Lead

Regional EOC Solution Lead

Johnson Controls • Chennai, Tamil Nadu, India
9 days ago
Job description

A. PRIMARY Purpose:

  • Drive & influence the adoption and successful implementation and use of the Connected Chiller platform within country.
  • Create processes and Standard Operating Procedures (SOPs) for both local use and the wider APAC OBCE community.
  • Develop in-country digital capabilities of other OBCEs and FLSPs
  • Be a strong champion of change with responsibility to work with the global, regional & country teams to enable a digital service transformation.
  • Align with other country OBCEs’ as well as regional and global teams to support the growth and connection rate of chillers.
  • Partner with other in-country Connected Building Digital Experts to coordinate complete solutions through OpenBlue service product offerings.
  • Drive best practices across the country and in partnership with the regional team to effectively problem solve roadblocks to adoption of connected chillers.
  • Build organizational capabilities to deliver condition-based service outcomes through OB-PSAs by leveraging Connected Chillers suite of features

B. primary DUTIES:

  • Lead and/or work with country Service Leadership as well as in-country Service branch OBCEs to develop and deploy new and enhanced connected chiller solutions and services.
  • Train branch OBCE team members and field technicians on CEP data analysis, report generation and field support.
  • Perform CEP Daily Dashboard Reviews and deep dive analytics on remotely connected equipment and work with branch OBCEs for alarm/CPI actions.
  • Generate reports with observations and recommendations on the performance, condition, operation and maintenance of Connected Chiller equipment and systems.
  • Reviews reports generated by others to ensure quality and accuracy.
  • Work with branch OBCEs to generate L&M opportunities based on CEP dashboard alerts, alarms and low CPI scores.
  • Lead and/or work on cross-functional teams to develop and deploy new services to be delivered by the field Team.
  • Work directly with end customers to advise on maintenance activities driving additional revenue streams for JCI in the service business.
  • Develop case studies based on solutions found or developed using the CEP that improve customer satisfaction and OB-PSA retention
  • Participant in regional OBCE calls and forums to share case studies and experience across APAC

Metrics

  • Country CEP dashboard % of chillers above 75% CPI and average country CPI score
  • Secure & Revenue associated with cases/work orders raised via the CEP to Service Max
  • Connected chillers % Attach Rate vs Attrition rate
  • OB-PSA and L&M Growth
  • Margin, EBIT Rate for OB-PSA

C. Education, Technical Skills, knowledge and experience

  • University degree or equivalent combination of education and experience.
  • Proven Service technical leading experience in past with more than 5 years
  • Highly familiar with service domain and natures, with strong technical knowledge in HVAC, BMS and building systems
  • Solution selling mindset and familiar with HVAC/BMS/Service domains, has strong business development and strategy development successful records.
  • Knowledge and familiarity with digital service offerings enabling connected building strategies.
  • Experience and successful track record in driving change, preferably with experience in digitally-enabled Service.
  • Proven track record in delivering the strong results with strong accountability and say/do
  • Demonstrate leadership ability to operate effectively in matrix structure with strong influencing skills
  • Demonstrate strong skills in customer relationship building and management
  • Excellent communication and interpersonal skills, both internally and dealing with external customers and stakeholders
  • Strong people management, team building, performance management, strategic and operations planning, process management, negotiation, and relationship management skills
  • Demonstrated ability to work effectively within and across direct management lines (in a matrix environment)

D. CAPABILITIES

  • Best Practices
  • Case study Creation
  • Collaboration
  • Communication
  • Drive Consensus
  • Expertise
  • Coaching
  • Training facilitation
  • Innovation
  • Strategy Implementation
  • Drive Operational ImprovementsDigital LeadershipDriving Execution and ResultsDriving Buy-InLeading Change
  • Create Growth PlatformsEntrepreneurshipFinancial SavvyBusiness SavvyOperational Decision MakingGlobal SavvyEstablishing Strategic ClarityCultivating Networks and Partnerships
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Regional EOC Solution Lead • Chennai, Tamil Nadu, India

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