Regional EOC Solution Lead

A. PRIMARY Purpose:

• Drive & influence the adoption and successful implementation and use of the Connected Chiller platform within country.
• Create processes and Standard Operating Procedures (SOPs) for both local use and the wider APAC OBCE community.
• Develop in-country digital capabilities of other OBCEs and FLSPs
• Be a strong champion of change with responsibility to work with the global, regional & country teams to enable a digital service transformation.
• Align with other country OBCEs’ as well as regional and global teams to support the growth and connection rate of chillers.
• Partner with other in-country Connected Building Digital Experts to coordinate complete solutions through OpenBlue service product offerings.
• Drive best practices across the country and in partnership with the regional team to effectively problem solve roadblocks to adoption of connected chillers.
• Build organizational capabilities to deliver condition-based service outcomes through OB-PSAs by leveraging Connected Chillers suite of features

B. primary DUTIES:

• Lead and/or work with country Service Leadership as well as in-country Service branch OBCEs to develop and deploy new and enhanced connected chiller solutions and services.
• Train branch OBCE team members and field technicians on CEP data analysis, report generation and field support.
• Perform CEP Daily Dashboard Reviews and deep dive analytics on remotely connected equipment and work with branch OBCEs for alarm/CPI actions.
• Generate reports with observations and recommendations on the performance, condition, operation and maintenance of Connected Chiller equipment and systems.
• Reviews reports generated by others to ensure quality and accuracy.
• Work with branch OBCEs to generate L&M opportunities based on CEP dashboard alerts, alarms and low CPI scores.
• Lead and/or work on cross-functional teams to develop and deploy new services to be delivered by the field Team.
• Work directly with end customers to advise on maintenance activities driving additional revenue streams for JCI in the service business.
• Develop case studies based on solutions found or developed using the CEP that improve customer satisfaction and OB-PSA retention
• Participant in regional OBCE calls and forums to share case studies and experience across APAC

Metrics

• Country CEP dashboard % of chillers above 75% CPI and average country CPI score
• Secure & Revenue associated with cases/work orders raised via the CEP to Service Max
• Connected chillers % Attach Rate vs Attrition rate
• OB-PSA and L&M Growth
• Margin, EBIT Rate for OB-PSA

C. Education, Technical Skills, knowledge and experience

• University degree or equivalent combination of education and experience.
• Proven Service technical leading experience in past with more than 5 years
• Highly familiar with service domain and natures, with strong technical knowledge in HVAC, BMS and building systems
• Solution selling mindset and familiar with HVAC/BMS/Service domains, has strong business development and strategy development successful records.
• Knowledge and familiarity with digital service offerings enabling connected building strategies.
• Experience and successful track record in driving change, preferably with experience in digitally-enabled Service.
• Proven track record in delivering the strong results with strong accountability and say/do
• Demonstrate leadership ability to operate effectively in matrix structure with strong influencing skills
• Demonstrate strong skills in customer relationship building and management
• Excellent communication and interpersonal skills, both internally and dealing with external customers and stakeholders
• Strong people management, team building, performance management, strategic and operations planning, process management, negotiation, and relationship management skills
• Demonstrated ability to work effectively within and across direct management lines (in a matrix environment)

D. CAPABILITIES

• Best Practices
• Case study Creation
• Collaboration
• Communication
• Drive Consensus
• Expertise
• Coaching
• Training facilitation
• Innovation
• Strategy Implementation
• Drive Operational ImprovementsDigital LeadershipDriving Execution and ResultsDriving Buy-InLeading Change
• Create Growth PlatformsEntrepreneurshipFinancial SavvyBusiness SavvyOperational Decision MakingGlobal SavvyEstablishing Strategic ClarityCultivating Networks and Partnerships