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Customer Support Executive – US Healthcare and ticketing tools Voice Process (Night Shift | Remote)CountriTech • Aligarh, IN
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Customer Support Executive – US Healthcare and ticketing tools Voice Process (Night Shift | Remote)

Customer Support Executive – US Healthcare and ticketing tools Voice Process (Night Shift | Remote)

CountriTech • Aligarh, IN
10 days ago
Job type
  • Remote
Job description

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Job Type: Contract (Long-Term: 3–5 Years)

Work Mode: Remote (Work From Home)

Compensation: ₹160 per hour

Shift Timing: US Shift (Anytime between 6:30 PM – 6:30 AM IST)

Job Description

We are hiring Customer Support Executives with experience in US Healthcare processes and ticketing tools (Saber or similar) for a voice-based role. The position involves handling inbound and/or outbound calls with US-based clients while ensuring high-quality service and compliance.

Key Responsibilities
  • Handle voice interactions with US healthcare customers professionally
  • Address patient/provider queries related to healthcare services
  • Use Saber tool or ticketing software to manage and track cases
  • Maintain accurate records of customer interactions
  • Ensure adherence to compliance standards such as HIPAA
  • Meet quality and performance metrics
Eligibility Criteria
  • Mandatory: Experience in US Healthcare voice process
  • Mandatory: Experience with Saber tool or any ticketing software
  • Prior experience in international call centers (US/UK preferred)
  • Good understanding of healthcare workflows and compliance (e.g., HIPAA)
  • Excellent English communication skills
  • Undergraduate candidates are welcome
Technical Requirements
  • Personal laptop/PC with Windows 11
  • Minimum 16 GB RAM
  • Dual-screen setup (Laptop + 1 external monitor)
  • High-speed, stable internet connection
Work Requirements
  • Comfortable working night shifts (US time zones)
  • Ability to work independently in a remote setup
  • Strong attention to detail and problem-solving skills
Additional Information
  • Long-term contract (3–5 years stability)
  • Opportunity to build expertise in the US healthcare and ticketing tools domain


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Customer Support Executive – US Healthcare and ticketing tools Voice Process (Night Shift | Remote) • Aligarh, IN

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