Global Commercial Data Analyst

R75905 Global Commercial Data Analyst

Location: Hyderabad, India

Intro Summary of the Role

The Global Commercial Data Analyst at Lonza is responsible for maintaining, validating, and ensuring the integrity and accuracy of Bioscience commercial data used across multiple platforms. The role requires collaboration with internal stakeholders such as Sales, Marketing, Customer Service, IT, Commercial Operations, and Master Data to optimize data management practices and support effective operational decision-making.

The individual will serve as a key resource and point person for data stewardship and governance around LBS Accounts and Contacts. Additionally, the role is responsible for Lead Assignment rules and the overall health of our data as it relates to Lead & Opportunity Management in salesforce.com.

This dynamic role will focus on:

• 55% Data Stewardship and Governance

• 25% Lead Management & Sales Matrix

• 20% Commercial Operations

What You Will Get

At Lonza, we offer competitive benefits tailored to the region, including health coverage, retirement plans, career development opportunities, and relocation support where applicable. Our people are our greatest strength, and we are committed to supporting their growth and wellbeing.

What You Will Do

Data Stewardship and Governance:

• Maintain data accuracy, integrity, and consistency across key platforms, including Salesforce (SFDC), SAP ERP, and associated commercial tools.

• Execute data quality audits, validation, and data cleansing projects to ensure accurate and reliable data sets.

• Implement and maintain data governance policies and guidelines.

• Establish and implement standards, policies, and best practices for data management.

• Monitor data quality and proactively identify issues, ensuring timely resolution.

• Serve as subject-matter expert on data standards, classification, and enrichment processes.

• Partner with IT and Master Data teams to troubleshoot and resolve data/system-related issues promptly.

• Develop, implement, and maintain data governance policies, procedures, and standards.

• Ensure data integrity, accuracy, consistency, and completeness across all commercial data assets.

• Monitor data quality metrics and implement corrective actions as needed.

• Serve as the primary point of contact for commercial data-related inquiries and issues.

• Collaborate with cross-functional teams to define and enforce data standards and guidelines.

• Conduct regular data audits and clean-up activities to maintain high data quality.

• Work with IT Master Data team to ensure seamless data flow and accessibility for commercial teams, enabling data-driven decision-making.

Lead Management:

• Manage Salesforce.com Lead Assignment rules.

• Develop and document standardized procedures for Lead Assignment rules.

• Provide support and insights to Sales, Marketing, Service, and Commercial teams to facilitate data-driven decision-making.

• Develop processes to decrease manual entry of lead assignment rules, including automation options, with IT platform owners.

Sales Matrix:

• Manage and resolve data-related support requests promptly and effectively.

• Collaborate cross-functionally on data integration projects and business process harmonization initiatives.

Commercial Operations:

• Tools and Process Improvement:

• Support the optimization of commercial tools and platforms (e.g., Salesforce, Marketo, etc.).

• Identify opportunities for process improvement and operational efficiencies related to data entry, usage, and reporting.

• Develop and document standardized procedures, workflows, and best practices for data management.

• Provide training and support to internal teams on data governance policies, commercial systems, and data-driven processes.

Analytics and Reporting:

• Prepare routine and ad-hoc reports, dashboards, and analytics to support commercial teams' performance measurement and strategic planning.

• Analyze and communicate insights from data trends to improve commercial operations effectiveness.

• Collaborate with enablement business analyst and commercial teams to develop or refine meaningful reports and dashboards.

What We Are Looking For

Data Accuracy and Integrity

• Consistently maintain high-quality, accurate, and reliable data across commercial systems and platforms.

Experience with Salesforce (SFDC)

• Intermediate hands-on Salesforce CRM expertise to effectively manage commercial data and workflows.

Proficiency with ERP Systems (SAP)

• Familiarity and practical experience in SAP ERP to seamlessly support business operations and integration with Salesforce and other tools.

Cross-Functional Collaboration

• Demonstrated capability to collaborate effectively with various internal teams (Sales, Marketing, Customer Service, IT, Finance) to optimize data management processes.

Data Governance Implementation

• Ability to establish, implement, and consistently enforce data governance policies, ensuring compliance, accuracy, and best practices.

Analytical and Problem-Solving Skills

• Strong analytical abilities, capable of evaluating complex data, identifying trends, diagnosing issues, and recommending effective solutions.

Process Improvement and Documentation

• Skilled in identifying operational improvement opportunities, designing efficient workflows, and clearly documenting standardized procedures.

Effective Communication Skills

• Excellent communication, including translating data insights and technical information into clear, concise recommendations for diverse stakeholders.

Commercial Operations and Reporting

• Capacity to produce accurate, timely, and insightful reports, dashboards, and analyses that inform commercial strategy and decision-making.

Proactive and Organized Work Approach

• Ability to prioritize multiple tasks, operate independently, manage workload effectively, and proactively address operational and data quality issues within a fast-paced environment.

Technical Proficiency:

• Proficiency with tools such as Excel, PowerBI, Marketo, ZoomInfo, LinkedIn Sales Navigator, MindTickle, or related platforms

About Lonza

At Lonza, our people are our greatest strength. With more than 30 sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values—Collaboration, Accountability, Excellence, Passion, and Integrity—reflect who we are and how we work together.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

Reference: R75905