Head Quality

What You'll Do

The ES India Quality Head is the guiding force behind our image & reputation for the kind of products delivered to the world through our Plants. The incumbent will be driving the company to strive for World class quality standard of products with zero defect. The Quality Head will oversee the development, implementation, and maintenance of a Total Quality Management system that meets customer and company performance objectives, including ISO certification and the Eaton Quality management System. The incumbent will lead a team who will responsible for a large gamut of quality related aspects entailing but not limited to : Supplier Quality Assurance, Inspection and Measurement, Production Testing, Quality Audits, Quality Planning, Training, as well as ensure that each & every Product Quality managers are implementing CI in their respective product groups.

• Responsible for delivering Annual targets of quality function for the plant as per High 5 Metrics
• Ensuring that products leaving the Plant are having near zero quality defects
• Formulating Quality strategy in line with business requirements at the start of the year and ensuring its implementation
• Planning and smooth execution of all Quality related projects within timelines
• To be the functional expert in Quality with an ability to Lead & guide teams
• Work closely with the manufacturing teams to ensure that the systems are well deployed yielding desired results
• Ensure the Team leads are well trained to handle customer queries/ issues related to Quality & resolve the same within defined SLA.
• Work closely with Production, NPD , SCM and all relevant stakeholders to minimise issues related to Quality which will reduce customer complaints and increase customer satisfaction.
• Enable teams to reciprocate & solve problems related to Customer Quality within shortest possible timeline
• To monitor supplier product quality & take contiuous feedback from Internal stakeholders such as SCM/ Sourcing/Production etc to ensure highest quality products are delivered to customer.
• Ensure that Quality is built into the product & process at suppliers end through deployment of Quality tools like Control Plan, PFMEA, SPC, MSA etc.
• Ensure corrective and preventive actions are in place related to quality
• Responsible for utilizing systematic processes like 8D/A3 and guide teams in utilizing them effectively
• Responsible for successful Customer Audits /Visits, On-time closure of Customer Audit Observations and conduct regular reviews with the team.
• The individual will work closely with Regional teams to understand issues at the customer end and act proactively.
• Responsible to initiate continuous improvement on FPY, scrap and rework to achieve set targets alongwith YOY improvements
• Work on the implementation of changes in Quality Management Systems (EQMS) in line with continous upgradations
• Close working relationship with the Service Organization – ability to monitor and drive FSBs implementation
• Timely & accuratley Collection of Warranty data and drive down annual warranty rate % YOY
• Participate in customer calls/discussions and provide appropriate expertise on reliability
• To increase productivity by implementing plans and actions to reduce costs of poor quality & achieve product reliability

Qualifications

• BE / ME degree in Electrical & Electronics Engg
• 20+ years of experience in Quality out of which min. 5 yrs as Head of Quality. Power distribution (ACB, MCCB , MV products) background will be preferred

Skills

• Thorough knowledge of Problem Solving, ISO, EQMS, Six Sigma, Customer Systems
• Detailed knowledge of manufacturing processes, procedures and methodologies
• Six Sigma BB Certification will be preferred
• Knowing Eaton quality system will be an added advantage
• Excellent written and verbal communication skills.
• High degree of professional presence and customer interface skills
• Very adept at influencing to achieve results through others when required
• Team player
• Ability to get things done through teams effectively
• Ability to forge strong relationships at all levels of the organization.

Skills Required
Quality Planning, Quality Assurance