Client Service Manager - Locker Custodian

Creating a better online experience with cookies We care about your experience online that s why we use cookies to make sure our website runs smoothly while personalising your visit for your ease of use and convenience To choose what cookies you want to accept select Manage cookies To accept all cookies for the best possible experience select Accept all If you d like to learn more about how we use cookies and to manage your selection visit our Manage Cookies Reject All Accept All Search Jobs Job Details Client Service Manager - Locker Custodian Requisition Number 44349 Job Location Short Mumbai IND Work Type Office Working Employment Type Permanent Posting Start Date 19 11 2025 Posting End Date 03 12 2025 Job Summary Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue targets Key Responsibilities Ensure high level of customer service and manage difficult customer situations Ensure resolution of all complaints received for branches through COMMAND Gather prepare statistics for service quality and productivity indicators Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections Find ways to improve operational efficiency and control costs to meet cost budgets Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs Monitor customer satisfaction survey ratings net promoter score or any other survey feedback ratings taken from customers and ensure continuous improvement if below bench-mark sustain and better quality service Ensure adherence to laid down processes facilitate first time resolution Minimize rejections and customer complaints Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate fees charges etc are authorized overridden by appropriate authorities Responsible for general reconciliation and control activities Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines Sales Referrals where relevant identify prospects for cross-selling from observation of customer transactions to highlight to sales staff Contribute to branch performance through referrals efficient customer service effective operations controls He She is aware of bank s Mis-selling Sales Policies and ensure adherence all the times Ensure he she is fully aware of all the policies and procedures issued in relation to ORMA Group Code of Conduct KYC CDD EDD Money laundering prevention He she must ensure compliance with these policies and procedures on an ongoing basis Any suspicious transaction must immediately be reported to the supervising officer Premises management in areas of merchandising housekeeping as well as store management Branch upkeep and maintenance Responsible for health and safety for all As part of the Health and Safety guidelines you should Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions Co-operate with Management to support and promote Health and safety in the workplace Ensure that your actions do not put others at risk Work in a healthy and safe manner Encourage others to work in a healthy and safe manner Report all accidents and incidents and bring to the attention of the management any hazard in the workplace Risk Management Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer Ensure full awareness of all policies relating to operational risk sales processes misselling etc and comply with the same Read understand and comply with all provisions of the Group Code of Conduct Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Skills and Experience Post Graduate consistent academic career Extensive sales experience 2 to 5 years Sales focused and highly target oriented Able to pick up new concepts quickly Able and excited about going out to meet new customers Competitive awareness benchmarking Excellent communication interpersonal relationship building skills Banking knowledge Management Information Skills Good Interpersonal Skills Role Specific Technical Competencies Diligent Punctual Knowledgeable about the role Certified with relevant courses Confident Fluent in Language Banking Exposure Management Information Skills Good Interpersonal Skills Customer and Service Oriented About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential Information at a Glance Standard Chartered 2025 All rights reserved x Cookie preferences Tell us which cookie categories you consent to by using the sliders below You can change your preferences any time by clicking on Manage cookies on our homepage Stricly necessary cookies always active Your security and privacy are our top priority that s why these cookies are always on to ensure the safest and smoothest online experience Show More Details Stricly necessary cookies always active Provider Description Enabled SAP as service provider We use the following session cookies which are all required to enable the website to function route is used for session stickiness careerSiteCompanyId is used to send the request to the correct data centre JSESSIONID is placed on the visitor s device during the session so the server can identify the visitor Load balancer cookie actual cookie name may vary prevents a visitor from bouncing from one instance to another Functional Cookies For your ease of use and convenience these cookies remember the choices you made e g language and region and personalise our website to make it most relevant for you Show More Details Functional Cookies Provider Description Enabled YouTube YouTube is a video-sharing service where users can create their own profile upload videos watch like and comment on videos Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos Advertising Cookies To make sure we only send what s most relevant to your needs these cookies help us and our partners understand what matters most to you The data collected can be shared with third parties such as advertisers or platforms to create an ecosystem that is always relevant to you Show More Details Advertising Cookies Provider Description Enabled LinkedIn LinkedIn is an employment-oriented social networking service We use the feature to allow you to apply for jobs using your LinkedIn profile Opting out of LinkedIn cookies will disable your ability to use Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic Google Tag Manager Google Tag Manager is a tag management system for conversion tracking site analytics remarketing and more