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VXI Global Solutions
Desktop Support SpecialistVXI Global Solutions • dombivli, India
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Desktop Support Specialist

Desktop Support Specialist

VXI Global Solutions • dombivli, India
16 days ago
Job description

Job Title: IT Desktop Support Specialist

Experience : 3+ Years

Location : Hyderabad

Job Type : Full-time / Permanent



Job Summary:

We are looking for a highly skilled and experienced IT Desktop Support Specialist to oversee day-to-day operations of the desktop support team. The ideal candidate will possess deep technical expertise, leadership qualities, and a passion for delivering excellent user support and infrastructure stability across the organization.


Key Responsibilities: .

  • Provide L1 and L2 technical support for desktops, laptops, printers, mobile devices, and video conferencing systems.
  • Escalate unresolved issues to L3 teams or external vendors when necessary.
  • Oversee user account management in Active Directory, Exchange, O365, etc.
  • Coordinate new user onboarding/offboarding processes (hardware/software provisioning).
  • Ensure timely patching, antivirus updates, and compliance with security policies.
  • Maintain hardware/software inventory and lifecycle management.
  • Document SOPs, troubleshooting guides, and incident reports.
  • Drive continuous improvement through trend analysis and root cause investigations.


Technical Skills:

  • Strong hands-on experience in Windows 10/11, macOS, and MS Office 365.
  • Knowledge of Active Directory, DNS, DHCP, SCCM/Intune, MDM solutions.
  • Experience with ticketing systems like ServiceNow, JIRA, or Zendesk.
  • Basic understanding of networking concepts (LAN, WAN, VPN, TCP/IP).
  • Exposure to ITIL framework and service desk metrics/KPIs.


Leadership & Soft Skills:

  • Excellent communication, interpersonal, and customer service skills.
  • Proven experience in team management or mentoring roles.
  • Ability to multitask, prioritize, and work under pressure.
  • Analytical mindset with a proactive problem-solving approach.


Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
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Desktop Support Specialist • dombivli, India

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