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Clinical SpecialistInito • Pushkar, IN
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Clinical Specialist

Clinical Specialist

Inito • Pushkar, IN
19 days ago
Job description

Role Overview:

As a Clinical Specialist, you will act as the voice of the customer and product expert, ensuring users have a seamless and meaningful experience with our fertility monitoring solutions. You will combine clinical understanding, customer empathy, and problem-solving skills to guide users, resolve issues, and provide actionable insights that enhance their health journey.


Key Responsibilities:

  • Serve as the primary point of contact for customers via calls, emails, and chat.
  • Understand user concerns, health context, and provide personalized guidance.
  • Act as a product and domain expert, explaining device usage and interpreting results.
  • Troubleshoot and resolve issues related to device setup, app usage, and functionality.
  • Conduct product testing (device & mobile app) to proactively identify bugs/issues.
  • Collaborate with cross-functional teams (Biotech, Product, Engineering, AI) to improve user experience.
  • Maintain accurate customer records and prepare structured reports and feedback.
  • Ensure timely follow-ups and deliver high customer satisfaction (CSAT).


Note: Only Shortlisted candidates will be contacted

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Clinical Specialist • Pushkar, IN

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