Senior Specialist

Job Description Who we are: R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration. With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone. Designation: Senior Specialist Role Objective: The Workforce Manager leads end‑to‑end workforce planning, including forecasting, capacity management, and headcount optimization to enable the organization's strategic and operational goals. The role is accountable for developing effective batch plans, managing ramp‑down approaches, and ensuring alignment with budget targets. It also requires close collaboration with cross‑functional partners to support business growth, maintain service levels, and optimize capacity across all lines of business (LOBs). Essential Duties and Responsibilities: The Workforce Management professional is responsible for driving accurate forecasting, capacity planning, and headcount optimization to support operational success across multiple lines of business (LOBs). Key responsibilities include: 1. Workforce Forecasting & Batch Planning - Lead the development of workforce forecasts and batch plans that align staffing needs with operational demand across assigned LOBs. - Ensure planning accurately reflects business volume trends, onboarding timelines, and capacity requirements. 2. Ramp-Down, Redeployment & Headcount Optimization - Manage ramp-down planning, headcount reduction strategies, and redeployment processes in line with business priorities and productivity goals. - Adjust ramp-down or redeployment approaches based on updated growth projections and operational requirements. - Partner with Finance to maintain headcount discipline and address variances proactively. 3. Cross-Functional Partnership - Collaborate closely with Operations, Finance, and HR to ensure workforce plans are synchronized with strategic objectives and operational constraints. - Communicate planning assumptions, staffing risks, and recommendations to stakeholders regularly. 4. Leadership Reporting & Communication - Prepare and deliver workforce forecasts, dashboards, insights, and recommendations to senior leadership. - Present clear narratives that explain staffing implications, risks, and actions. Certification (Preferable, not mandatory): Certification in data analytics, Microsoft Power BI, workforce management-specific certification Skill Set: - 3 + Years of work experience with solid understanding of forecasting models (short‑term, mid‑term, long‑term). - High proficiency in data analysis and interpretation. - Comfort working with large datasets and complex headcount models. - Advanced Excel skills (pivot tables, what‑if analysis, power queries). - Knowledge of analytics tools such as Power BI, Tableau, or Qlik. - Understanding of budgeting principles (headcount budgets, FTE planning). - Ability to validate HC against financial plans and track variances. - Strong communication skills to partner with Operations, HR, Finance, Talent Acquisition, and other stakeholders - Should have analytical skills & exhibit clear thinking/reasoning - Should be able to comprehend & well-articulated to present his/her thought process well - Should have excellent feedback and coaching skills - Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: