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kshema general insurance limited
Head of Distribution Operationskshema general insurance limited • Hyderabad / Secunderabad, Telangana, India
Head of Distribution Operations

Head of Distribution Operations

kshema general insurance limited • Hyderabad / Secunderabad, Telangana, India
19 days ago
Job description
Job Title: Head of Distribution Operations

Reports to: COO (direct); CGO (dotted line)

Location: Hyderabad

Level: Senior leadership — responsible for translating commercial targets into operational plans, cost discipline, governance, and analytics across all distribution channels.

Key Responsibilities

  • Distribution planning: Own annual and quarterly distribution plans (business volumes, revenue, channel mix, cost budgets) and convert strategy into operational roadmaps.
  • Plan vs delivery monitoring: Track performance vs plan; produce weekly/monthly variance analysis and corrective actions.
  • Enablement: Design enablers (processes, SLAs, incentives, training, tools) to improve channel productivity and conversion.
  • Cost management: Build and manage distribution cost budgets; identify optimization levers and ensure spend discipline.
  • Governance: Establish distribution governance, approval workflows, controls and compliance checks.
  • Team building: Recruit, structure and lead a Distribution Ops team (planning, MIS, analytics, channel ops).
  • Cross‑functional liaison: Coordinate with Product, Underwriting, Claims, Finance, IT and Sales to align launches, commissions, MIS and operational dependencies.
  • MIS & analytics: Deliver dashboards and analytics for channel performance, unit economics, acquisition cost, persistency and ROI.
  • Continuous improvement: Drive automation, tool integrations and process standardization to scale operations.
  • Reporting: Present distribution performance, forecasts and strategic recommendations to the executive team.

Success metrics (KPIs)

  • Achievement vs distribution revenue/volume targets.
  • Distribution cost ratio (cost per acquisition; cost as % of premium).
  • Channel productivity (policies per FTE, conversion rates).
  • MIS timeliness & data quality.
  • Persistency and retention for distributed business.
  • Governance scorecard (SLA adherence, compliance incidents).

Requirements

Experience & qualifications

  • 10+ years in distribution, operations or commercial planning (insurance/insurtech/financial services); 5+ years in leadership preferred.
  • Deep knowledge of insurance distribution channels (brokers, bancassurance, agency, digital, government/tenders).
  • Education: Bachelor's degree; MBA or advanced degree preferred.
  • Strong Excel modelling; experience with BI tools (Power BI/Tableau); familiarity with CRM/distribution platforms; SQL/Python is an advantage.

Skills Required
Power Bi, Bi Tools, Sql, Tableau, Python
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Head of Distribution Operations • Hyderabad / Secunderabad, Telangana, India

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