Customer Service Representative

We Are Hiring!

Location : Gurgaon, Haryana

Office Address : Plot no. 116 Policybazaar office, Sector 44, Gurgaon

Salary Range : 2.5LPA - 4 LPA

Compensation : Fixed Salary + Lucrative Incentives

Contact for Interview / Details HR Suhani | 7042229868

PolicyBazaar.com is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Service Representative, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities :

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information regarding insurance policies, premium calculations, and policy status.
• Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
• Maintain customer records by updating information in the CRM system.
• Ensure customer satisfaction through professional communication and problem-solving.
• Meet daily, weekly, and monthly targets set by the team lead.

Required Skills :