Job descriptionAmazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team Purview of a Team Lead Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity. The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion. Responsibilities include, but are not limited to - Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management. · Developing and/or referring to performance metrics to drive team performance and business results. · Identifying the business impact of trends and making data backed decisions. · Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers) · Escalating problems or variances in the information and data to the relevant owners and following through on resolutions. · Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus. A day in the life Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team Team Lead Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity. The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion. Key job responsibilities Responsibilities include, but are not limited to - Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management. · Developing and/or referring to performance metrics to drive team performance and business results. · Identifying the business impact of trends and making data backed decisions. · Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers) · Escalating problems or variances in the information and data to the relevant owners and following through on resolutions. · Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis.- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications- Bachelor's degree - Experience with Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
