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Associate, Operations POSmassmutual india • Hyderabad / Secunderabad, Telangana, India
Associate, Operations POS

Associate, Operations POS

massmutual india • Hyderabad / Secunderabad, Telangana, India
19 days ago
Job description
Job Summary

The individual is expected to maintain high performance standards, contribute to continuous improvement, and support team development through training and process enhancements. A strong focus on customer satisfaction, attention to detail, and timely delivery is essential.

As an Associate, your responsibilities would include -

  • Execute transactions as per defined procedures and timelines to meet SLA targets.
  • Ensure adherence to company policies, norms, and performance parameters.
  • Resolve individual cases requiring rework to maintain high customer satisfaction (C-Sat).
  • Generate ideas for improving processes within own work area.
  • Set and pursue challenging personal goals with urgency and efficiency.
  • Deliver accurate outputs with attention to detail and timeliness.
  • Conduct training sessions to ensure team members are appropriately skilled.
  • Support Assistant Manager by training team members as part of growth and development plans.
  • Handle and help resolve process-level escalations to maintain customer satisfaction.
  • Participate in ideation and process reengineering, document and train team on new processes.

Skills & Competencies

  • Strong critical thinking and logical reasoning abilities.
  • Flexibility and adaptability in dynamic environments.
  • Quick learner with a proactive approach to personal development.
  • Effective communication skills, especially in written and listening comprehension.
  • Ability to train and mentor team members.
  • Customer-focused mindset with a commitment to quality and efficiency.

Qualifications

  • Bachelor's degree (non-technical).
  • 3–5 years of experience in Operations.
  • Extensive experience with US Insurance platforms.
  • Hands-on expertise in the US Insurance domain, preferably in Life Insurance, Annuities, and Retirement products.
  • Open to work night shifts (US Time Zone)

Skills Required
Annuities, Life Insurance
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Associate, Operations POS • Hyderabad / Secunderabad, Telangana, India

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