Associate, Operations POS

Job Summary

The individual is expected to maintain high performance standards, contribute to continuous improvement, and support team development through training and process enhancements. A strong focus on customer satisfaction, attention to detail, and timely delivery is essential.

As an Associate, your responsibilities would include -

• Execute transactions as per defined procedures and timelines to meet SLA targets.
• Ensure adherence to company policies, norms, and performance parameters.
• Resolve individual cases requiring rework to maintain high customer satisfaction (C-Sat).
• Generate ideas for improving processes within own work area.
• Set and pursue challenging personal goals with urgency and efficiency.
• Deliver accurate outputs with attention to detail and timeliness.
• Conduct training sessions to ensure team members are appropriately skilled.
• Support Assistant Manager by training team members as part of growth and development plans.
• Handle and help resolve process-level escalations to maintain customer satisfaction.
• Participate in ideation and process reengineering, document and train team on new processes.
  
  

Skills & Competencies

• Strong critical thinking and logical reasoning abilities.
• Flexibility and adaptability in dynamic environments.
• Quick learner with a proactive approach to personal development.
• Effective communication skills, especially in written and listening comprehension.
• Ability to train and mentor team members.
• Customer-focused mindset with a commitment to quality and efficiency.
  
  

Qualifications

• Bachelor's degree (non-technical).
• 3–5 years of experience in Operations.
• Extensive experience with US Insurance platforms.
• Hands-on expertise in the US Insurance domain, preferably in Life Insurance, Annuities, and Retirement products.
• Open to work night shifts (US Time Zone)

Skills Required
Annuities, Life Insurance