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HeapTrace Technology
Lead Delivery ManagerHeapTrace Technology • Pune, India
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Lead Delivery Manager

Lead Delivery Manager

HeapTrace Technology • Pune, India
24 days ago
Job description

Lead Delivery Manager

Experience: 8–12 Years

Working Hours: Overlap with US & UK time zones

About the Role:

We're looking for a Lead Delivery Manager who thrives at the intersection of execution, client

partnership, and growth. This is a delivery-first leadership role where you'll own outcomes

across multiple client engagements while shaping long-term relationships and expanding

accounts. You won't just ensure projects are delivered—you'll own client success, drive team

performance, and influence revenue growth.

What You'll Own

1. End-to-End Delivery Excellence

  • Own 4–5 concurrent client engagements, ensuring on-time, high-quality delivery
  • Drive execution across the full software development lifecycle (SDLC) Proactively identify risks, resolve blockers, and ensure predictable delivery

2. Client Leadership & Stakeholder Management

  • Act as the primary point of contact for US/UK stakeholders
  • Build trusted advisor relationships with client leadership
  • Own communication, expectations, and escalation management
  • Define and managed SLAs/KPIs to ensure predictable delivery and client satisfaction

3. Team Leadership & Scale

  • Lead and manage a team of 30–40 engineers and delivery professionals.
  • Drive utilization, performance, and career development.
  • Partner with hiring teams to build and scale high-performing squads.

4. Account Growth & Commercial Ownership

  • Identify and drive upsell and cross-sell opportunities within existing accounts
  • Contribute to revenue growth and account expansion strategy
  • Ensure accurate invoicing and alignment with contractual milestones

5. Technical Oversight

  • Provide architectural level guidance (non-coding, review-driven role)
  • Ensure technical quality, scalability, and alignment with client needs
  • Partner closely with engineering leads on key technical decisions

What Success Looks Like (First 6–12 Months)

  • Projects consistently delivered on time with high client satisfaction
  • Strong client trust, leading to repeat business or expanded scope
  • High team utilization and engagement with low delivery friction
  • Tangible revenue growth within existing accounts

What We're Looking For

  • 8–12 years of experience in IT services / delivery management
  • Proven track record managing multiple projects and large teams
  • Strong client-facing experience with global stakeholders (US/UK preferred)
  • Solid understanding of SDLC and engineering delivery models
  • Experience in resource planning, team scaling, and performance management
  • Exposure to account growth, revenue ownership, or pre-sales support is a strong plus

Key Strengths for This Role

  • You are ownership-driven and comfortable being accountable for outcomes
  • You can balance delivery rigor with client empathy
  • You're commercially aware and can spot growth opportunities naturally
  • You bring structure to ambiguity and thrive in fast-paced environments


Skills Required
Team Leadership, Stakeholder Management, Resource Planning, Performance Management
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Lead Delivery Manager • Pune, India

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