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OTC – Cash application and Collections (Senior Executive)NEC • Mumbai, MH, IN
OTC – Cash application and Collections (Senior Executive)

OTC – Cash application and Collections (Senior Executive)

NEC • Mumbai, MH, IN
22 days ago
Job description

Job Description

Role Summary:

  • Responsible for proactively contacting customers to collect outstanding payments, ensuring timely cash inflow and reducing Days Sales Outstanding
  • Handles billing disputes, coordinates with internal teams to resolve issues, and monitors credit risk to maintain healthy customer relationships and minimize bad debt.

Work Experience

Essential:

  • Strong knowledge of Collections
  • Working knowledge of SAP Finance module
  • Experience in shared services/customer facing environment
  • Understanding of standard operating procedures
  • Good understanding of the AR cycle
  • Knowledge of system, applications, operating tools, metrics and excel
  • Good communication skills, plus good verbal & written presentation skills
  • Flexibility to work within a high growth, rapidly changing environment
  • Ability to self-motivate and initiate change
  • Ability to work with colleagues at all levels

Collections Responsibilities

  • Contact customers via email, phone, or portals to follow up on overdue invoices.
  • Review and analyze accounts receivable aging reports to prioritize collection efforts
  • Identify and resolve billing disputes or discrepancies that delay payments.
  • Record and monitor customer promises to pay and follow up accordingly
  • Send systematic reminders and escalation notices based on aging buckets
  • Provide inputs to finance teams for accurate cash flow forecasting
  • Reconcile customer accounts to ensure accurate outstanding balances
  • Coordinate to confirm payment status and resolve unapplied cash issues
  • Escalate high-risk or non-responsive accounts to senior management
  • Identify customers with deteriorating payment behavior and flag for credit review
  • Generate collection performance reports.
  • Maintain records of all collection activities for audit and compliance purposes.
  • Build and maintain professional relationships with customer finance contacts.
  • Suggest and implement improvements to enhance collection effectiveness.
  • Ensure all collections are posted and disputes are addressed before financial close.

Key Skills

  • Collection
  • Accounts Receivable Ledger Management
  • Financial Accounting and Reporting
  • Advanced Excel and Spreadsheet Skills
  • SAP ERP and Accounting Software Proficiency
  • Team Player

s

Qualifications

Education: Postgraduate (B. Com/Honors) or a bachelor’s degree with relevant experience in OTC Operations.

Experience (years):

  • Sr Executive – Graduate with 4 to 6 years of experience

Relevant Experience: OTC or Accounts Receivable

Location: Mumbai (Airoli/ Worli)

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OTC – Cash application and Collections (Senior Executive) • Mumbai, MH, IN

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