Senior Application Administrator [T500-25323]

About Ferguson:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities, and each other. Ferguson is proud to provide best in class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations.

Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Application Administrator – Enterprise Platforms & Operations.

• Join Ferguson’s Enterprise Technology organization as an Application Administrator , where you will play a critical role in the operational support, stability, and continuous improvement of enterprise business applications and platforms that enable core business capabilities.
• In this role, you will be responsible for administering, supporting, and operating complex enterprise applications across production and non-production environments. You will ensure applications are reliable, secure, compliant, and highly available in a 24x7 enterprise environment.
• This position is ideal for a highly accountable, detail-oriented technology professional who thrives in operational ownership, enjoys troubleshooting complex systems, and is comfortable balancing proactive platform improvement with day-to-day production support responsibilities.

Duties and Responsibilities / On-Call Support Expectations / Qualifications and Requirements / Key Attributes for Success:

At Ferguson, we care for each other. We value our wellbeing just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial wellbeing of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more.

• Administer and support enterprise business applications across multiple environments, including production, staging, and development. Perform application configuration, maintenance, upgrades, and patching in alignment with change management and release processes. Monitor application health, performance, and availability using logging, alerting, and observability tools. Serve as a primary operational contact for supported applications, ensuring stability and reliability in a 24x7 enterprise environment. Troubleshoot and resolve application incidents, including issues related to performance, integrations, access, and data flow. Perform root cause analysis for recurring issues and partner with engineering, infrastructure, and vendors to implement long-term fixes. Manage application access, roles, and permissions in accordance with security, audit, and compliance requirements. Support application integrations and data interfaces, coordinating with upstream and downstream platform owners as needed. Participate in release planning and deployment activities, validating operational readiness and post deployment stability. Maintain accurate technical and operational documentation, including support procedures, configuration details, and runbooks. Proactively identify operational risks, technical debt, and improvement opportunities to enhance reliability, performance, and supportability. Collaborate closely with software engineering, infrastructure, security, data, and business partners to ensure successful application operations.
• Participate as an active member of a 24x7 rotational on-call support team for business-critical enterprise applications. Respond to alerts and incidents outside of standard business hours in accordance with established service level expectations. Perform initial triage, investigation, and mitigation to restore service safely and efficiently. Escalate appropriately while maintaining ownership through incident resolution. Document incidents, resolutions, and corrective actions in incident management systems. Actively contribute to post incident reviews and continuous improvement initiatives. Demonstrate strong accountability for application stability, customer impact, and operational excellence.
• Bachelor's degree in information technology, Computer Science, or a related field, or equivalent hands-on professional experience. Strong experience supporting and administering enterprise business applications in a production environment. Working knowledge of application architectures, including multitier systems, integrations, and data flows.
• Experience with cloud-hosted and/or on-premises application platforms and environments.
• Experience with Azure, Cloud Platform services such as Cosmos DB, PowerShell, Logic App, Application Insights, Azure Monitor, Azure Functions, Azure Web App. Experience with programming language ASP.NET, Angular. Familiarity with tools such as Query Surge, Qlik Replicate, Container Apps, Terraform, GitHub.
• Familiarity with monitoring, logging, and alerting tools used for application operations. Experience with incident management, problem management, and change management processes. Understanding of identity, access management, and security best practices for enterprise applications. Strong troubleshooting and analytical skills with the ability to work effectively under production support pressure. Excellent communication skills and the ability to collaborate with both technical and nontechnical partners.
• Strong sense of ownership and accountability for application stability and operational outcomes. Comfortable working independently in complex, fast paced production environments. Proactive in identifying risks, operational gaps, and improvement opportunities. Able to balance reactive support with proactive platform improvement and preventative maintenance. Committed to continuous learning, operational excellence, and customer focused service delivery.