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Job Context: NA
Job Challenges: NA
| KRA (Accountabilities) (Max 1325 Characters) | Supporting Actions (Max 1325 Characters) | |
|---|---|---|
| KRA1 | 1. Planning and Executing Training for Internal Employees | -Planning training programs for Relationship officers for updating their knowledge and skills -Being involved with them at branches for client conversations and business conversion -Solving queries of internal employees over phones and emails |
| KRA2 | 2. Planning and Executing Training for External Employees | - Planning the training calendar for the month after consulting each of the sales stake holder in the assigned territory. -Execute the month plan as per the calendar by travelling to the assigned branches in their territory -Maintain records of training and customer conversations |
| KRA3 | 3. Aiding business through solving business challenges | - Develop content in terms of one pagers, Presentations, calculators, product comparisons, sales kit etc for stake holders - Develop content for training internal employees |
| KRA4 | 4. Ensuring self development | -Complete certification programs such as Licentiate, Associate, Fellowship, NCFM etc -External trainings to update knowledge in the financial sector |
| KRA5 | 5. Ensuring basic KPI's are met | -16 Mandays, 6 Sales Calls - All Relationship officers active month on month in the assigned circle -Ensure assigned branches are active month on month |
Skills Required
Product Awareness, Insurance, Training, Coaching
HDFC BB Training Manager- Surat • Gurgaon / Gurugram, India
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