Job descriptionSkill required: Procurement Operations - Procurement Management Designation: Procurement Operations Analyst Qualifications:BCom/Any Graduation Years of Experience:3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. Procurement Operations involve the process of acquiring goods and services that a business needs to operate. This includes identifying needs, selecting suppliers, negotiating contracts, and managing purchase orders. The goal is to obtain quality products at the best possible prices while ensuring timely delivery. Effective procurement operations help control costs, maintain supply chain efficiency, and support overall business objectives. They are essential for the smooth functioning of any organization. A systematic approach used for buying all the goods and services needed for a particular project or for the company generally to stay sustainable. It consists of: the identification of need; finding and qualifying the suppliers; requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results; and contract close. What are we looking for? • Handle, research, and resolve phone and email inquiries for iSS SD customers regarding non-complex technical and functional problems. • Document and update customer contacts in the Customer Service System. • Complete any follow-up work related to customer issue resolution. • Answer general questions, provide education, and offer service to customers in a professional and courteous manner. • Adhere to current understanding of policies and procedures, new products, services and processes of the client and the call center. • Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences. • Meet productivity and quality performance expectations as established by iSS SD management and interfaces. • Conduct self evaluations using quality-coaching tools to assess personal skill development and review results with Supervisors. • Support additional duties as necessary in high volume periods in the SD. • Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using the Automatic Call Distributor, Microsoft Office Suite, Customer Service System, Internet Explorer, and other browser-based applications • Good understanding of Requisition to PO in Procurement processes • Experience related to Call taking skills • Good technical aptitude with an ability to learn quickly. • Strong oral and written communication skills. • Strong interpersonal skills. • Strong conflict management skills. • Flexible to work in shifts as per business requirement, this will also include working in night shifts, as per business requirements. Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts
